Member Experience Representative

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Ontario we are excited to announce that we are currently seeking a full-time Member Experience Representative in our Kenora location.

Reporting to the Assistant Branch Manager, the Member Experience Representative will provide a full range of financial products and services to members consistent with our corporate mission and values. The key responsibilities for the position will include the following:

• Provide assistance to members by answering questions and servicing member requests for deposits, withdrawals, and transfers.
• Resolve routine problems/issues with member accounts, referring more complex problems or issues to their manager.
• Identify and fulfill members’ financial service needs.
• Perform other administrative and support tasks as assigned by their manager.

In addition, emphasis is placed on a professional teamwork approach, demonstrated problem-solving and initiative.

Preferred candidates will possess the following qualifications:

• Secondary School Diploma: Business Diploma with post-secondary diploma in business related field preferred.
• Proficiency in Microsoft Word, Microsoft Excel, Microsoft Outlook, and the ability to learn new systems.
• Proven member service skills with strong communication and organizational skills are essential.
• Must be able to meet deadlines.
• Starting Wage: $23.18/hour
• Deadline for Applications: October 3, 2025
• We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.