Service Desk Support Analyst

Service Desk Support Analyst

• Department: IT
• Employment Type: Full Time
• Location: London

Description

Provide 1st line internal support to JM Finn end users, with some 2nd line support when necessary. 

Key Responsibilities

Business

• To ensure the Firm’s I.T. infrastructure functions smoothly both in London and the branch offices
• To make recommendations for improvement where appropriate
• To be the expert in own area of specialisation
• To provide flexible staff cover when required
• To be familiar with the operational characteristics of all the Firm’s systems
• To Provide 1st & 2nd (when necessary) line support logging via Service Desk application.
• To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm
• To be positive and pro-active when dealing with queries and problems with staff
• To treat all suppliers fairly and professionally

Technical Interaction with users and supplier

Skills, Knowledge And Expertise

• Preferably educated to Degree/A Level/HND/City & Guilds or equivalent 
• ITIL Certified
• Experience of working in a Service Desk environment
• Basic understanding of a computer network
• Windows 10/11 experience/exposure  
• Office 365 support skills 
• Azure Active Directory support skills
• Able to work under pressure 
• Analytical and numerate
• Used to problem solving under pressure
• Used to working ‘until the job gets done’
• Well organised 
• Customer facing