Customer Success Internship Bilingual - Fintech Start-Up

Company Description

Company Description

Hastee is an award-winning fintech start-up providing a market-leading financial well-being solution. Our platform allows workers to get paid flexibly at any time of the month, provides money management and budgeting support, and helps them save sustainably. We deliver this in a B2B2C model, selling our solution to major employers, who in turn offer the Hastee app as a corporate benefit to their staff. Our revolutionary technology is designed to improve the productivity of the workforce and in turn, their organizations, and we are proud to have an NPS of 76 and 4.8/5 rating in the Apple Store and Google Play. Unsurprisingly, we’ve already won over 300 amazing clients, including McDonald’s, PayPal, and the NHS, and are now on a fantastic growth journey.

Hastee was founded with a socially driven mission and has offices in Barcelona, London, Bogota, and Warsaw. We are backed by some of the leading fintech investors and are playing a crucial role in supporting workers affected by the cost-of-living crisis.

Opportunity

As a start-up, an internship at Hastee presents an incredible opportunity to gain hands-on business experience and develop your career, working closely alongside international teams in product, tech, strategy, and sales. We are currently enjoying substantial growth and are growing our team to help with this expansion. Our office is small and open plan, providing hands-on support and the ability to learn from those around you. You will work with leading businesses and with a multicultural and ambitious team on a mission to improve the life of millions of employees globally. We´ll naturally provide you with training and mentoring to help you with your future!

Job Description

We will of course support you in learning the ropes so that you can assist us in the following:

• Communicating with users and answering any queries they have about Hastee.
• Keeping customer's data up to date and correct in the Hastee portal.
• Co-ordinating relevant internal teams to resolve client or user issues (e.g., a tech issue)
• Learning from & and implementing any client feedback on Hastee & and relaying this to relevant internal teams (e.g., product) where appropriate.
• You will work closely with other areas of the business, mainly the Customer Success Managers.
• Supporting the CSM with the management of their accounts. Including visiting customers where necessary.
• You will also receive ad hoc requests from other areas of the business, allowing you to gain exposure to different areas including Marketing, IT, Sales and Operations.

Qualifications

• Good knowledge of Excel and PowerPoint
• Attention to detail
• The ability to build good relationships
• Bilingual English/Spanish (or decent proficiency in either language)

This Would Suit You If:

• Want to experience life in a start-up
• Like implementing and improving processes
• Are naturally organized and pro-active
• Are polite, empathetic, ordered, patient and supportive
• Are committed to delivering customer satisfaction
• Would be stimulated working in a fast-paced, start-up environment where people and projects move quickly

Additional Information

This is a Hybrid position, you will be based in our Barcelona office.

Our Culture:

• We take pride in and care about the quality of your work
• The customer comes first, and user outcomes are key
• We succeed together and working collaboratively
• We experiment and innovate to make things better or to find solutions to new obstacles
• We learn every single day and share this knowledge with others