Program Manager, IT Portfolio

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why You'Ll Love This Job

• Our goal is to create an environment with strong product leadership and empowered product teams delivering amazing products for our customers. Of course, we also want to make sure we are having fun, working with, and caring for amazing people.
• American Airlines Dojo Hangar - a place where our teams come to receive coaching, learn new ways of working, develop their design thinking, product mindset and excel technically. In the Hangar we bring product leaders, engineers, airport staff, and customers together to collectively build the most customer centric capabilities while improving how we work simultaneously - to rapidly deliver customer value faster than ever before. Teams work on their existing backlogs in highly focused sprints and spend most of their time pairing - but dedicated time is given to learning and experimentation. Our coaches are subject matter experts who immerse with the teams and provide active feedback. 

What You'Ll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Collaborate with Dojo Leads and the Director to plan, prioritize, and confirm Dojo engagements.
• Clearly communicate Dojo offerings and services to teams, highlighting how they support team success.
• Maintain transparent and frequent communication with stakeholders regarding scheduling, constraints, challenges, and successes.
• Schedule engagements and meetings based on coach capacity and team priority.
• Coordinate hybrid experiences (in-person and remote), including room reservations, food orders, A/V setup, power sources, and other logistics.
• Continuously improve the Dojo experience for both teams and coaches by refining processes, templates, ceremonies, and ways of working.
• Organize and simplify information to ensure it is easily accessible and consumable by teams and coaches.
• Ensure coaches are well-supported with necessary resources such as team status updates, documentation, access, invites, and organized team events.
• Maintain a pipeline of upcoming teams, scheduling events to prepare them and their leaders for intake, discovery, and immersive engagements in the Hangar.

All You'Ll Need For Success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in business administration, Communications or other related field 
• 3 years of experience working closely with product teams coordinating and organizing events  
• 1 year of professional experience at large enterprises or highly matrixed organizations in applied design thinking, product management, or technical roles
• Familiarity with internal operations or event planning and marketing
• Good understanding of technology operations

Preferred Qualifications- Education & Prior Job Experience

• Airline industry experience, including engineering / business processes and supporting technology.
• Demonstratable work experience in helping product leaders to create an environment conducive to supporting empowered product teams delivering great results.
• Experience in helping product leaders and senior leaders align priorities to the overall business goals and product strategies.
• Proven experience in building relationships with senior leaders across the organization to influence and inspire change.

Skills, Licenses & Certifications

• Excellent organizational and project management skills with a keen attention to detail 
• Strong leadership and interpersonal skills, with the ability to influence and collaborate across organizations/product teams. 
• Adaptable and able to pivot strategies when project priorities shift. 
• Excellent communication and presentation skills.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues. 
• Ability to manage relationships and navigate conflict.
• Understands technical concepts and principles.
• Results-driven with a focus on delivering high-quality outcomes. 
• Comfortable working in a fast-paced, dynamic environment with competing priorities.

What You'Ll Get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free To Be Yourself At American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.