Senior Salesforce Product Manager

Who Is Usp?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.

At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

Brief Job Overview

The Sr. Salesforce Product Manager will lead the strategic direction of the Salesforce platform, ensuring alignment with business goals and driving measurable outcomes. Acting as a bridge between business stakeholders and technical teams, this role manages the product roadmap, prioritizes the backlog, and fosters high user adoption. The position requires close collaboration with global teams, including those based in India, and reports functionally to the Director of Digital Experience Platforms and directly to the Associate Director of Customer Experience – India.

How will YOU create impact here at USP?

 In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.

We're looking for a results-oriented Salesforce Product Manager to drive the strategic direction of our Salesforce platform. This role acts as a crucial link between business needs and technical teams, translating priorities into actionable work.

By collaborating with stakeholders and global teams, including those in India, you'll manage the product roadmap, prioritize the backlog, and ensure the platform delivers measurable business outcomes and high user adoption.

This is a cross-functional leadership role with a functional reporting line to the Director of Digital Experience Platform and a direct reporting line to the Associate Director of Customer Experience – India

Ideal candidate will be a strategic thinker with hands-on experience managing Salesforce in a complex enterprise environment, thriving in a dynamic and collaborative setting.

The Sr. Salesforce Product Manager of Digital Experience Platforms - Customer Experience is responsible for the following:

Product Ownership & Strategy

• Define and evolve the strategic vision and roadmap for the Salesforce platform in alignment with enterprise goals and the USP360 program.
• Translate business requirements into clear epics, user stories, and acceptance criteria.
• Prioritize the product backlog based on business impact, customer value, and cross-regional needs.
• Serve as a platform evangelist, educating internal teams on Salesforce capabilities and fostering a user-centric culture.

Program & Project Management

• Lead strategic project governance by partnering with the IT Project Manager to proactively identify and mitigate risks, manage complex dependencies, and ensure project timelines align with overarching business goals.
• Champion strategic alignment across all business units (Sales, Service, Marketing, etc.) by ensuring a shared understanding of project scope, priorities, and the tangible business value of each initiative
• Co-lead Agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives.

Stakeholder Engagement

• Act as a strategic partner to global business leaders (Sales, Service, Marketing, etc.), identifying opportunities to improve stakeholder engagement through the platform.
• Maintain clear communication across time zones, ensuring visibility of priorities, timelines, and deliverables
• Coordinate regularly with all salesforces global user groups to ensure local adoptions and benefit realization

Platform Governance & Optimization

• Collaborate with Salesforce administrators, developers, and architects to build scalable and sustainable solutions.
• Promote data integrity, compliance, and platform governance best practices.
• Gather feedback and analytics to continuously improve the platform and enhance user experience.

Metrics & Value Realization

• Define, track, and report on KPIs for platform usage, adoption, and business impact.
• Use analytics and user feedback to inform roadmap decisions and quantify value delivered
• Report regularly to the key business stakeholders on progress, outcomes, and areas of improvement.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

Education & Experience:

• Bachelor’s degree in engineering, Information Systems, or a related field. PMP certification and or master’s degree is a plus.
• 7+ years of experience in CRM product ownership or program management, specifically with Salesforce.
• Proven ability to manage complex projects and lead cross-functional teams.
• Experience with SDLC methodologies with agile and tools such as Jira.
• Experience working in life sciences or other regulated enterprise environments is preferred.
• Willing to work in 2:00 PM – 10:30 PM IST hours 

Skills & Competencies:

• Expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud; strong understanding of Salesforce architecture and data model.
• Experience with Pardot, Marketo, and Salesforce Data Cloud preferred.
• Proven leadership in Agile/Scrum as a Product Owner, with strong backlog management and roadmap planning skills.
• Excellent communication, facilitation, and stakeholder management across business and technical teams.
• Salesforce certifications (e.g., Administrator, Platform App Builder, Business Analyst) and Agile/Product Owner certifications (e.g., CSPO) are a plus
• Data-driven decision-making with strong analytical and problem-solving skills.

Additional Desired Preferences

• Familiarity with system integration tools (e.g., MuleSoft, Informatica, DellBoomi) and third-party Salesforce apps.
• Familiarity with Master Data Management framework

Supervisory Responsibilities

No

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off, and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.