Customer Support Specialist

Company Description

About Us
At Catch Vibe Voice, we specialize in enhancing communication experiences by delivering high-quality customer engagement and support solutions. Based in Cleveland, OH, our mission is to create seamless interactions that help brands connect meaningfully with their audiences. We combine innovation, empathy, and excellence to elevate every client touchpoint—because every interaction matters.

Job Description

Job Description

We are seeking a Customer Support Specialist who will serve as the first point of contact for our clients and customers. You will provide outstanding support via phone and email, resolve issues efficiently, and ensure a high level of customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-first attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems
• Resolve product or service issues by clarifying complaints, determining the root cause, and offering effective solutions
• Document all customer interactions clearly and accurately
• Provide feedback to internal teams regarding recurring issues and customer concerns
• Maintain a professional, positive, and empathetic attitude in all customer interactions
• Assist with onboarding new customers and guiding them through our service offerings
• Collaborate with team members and supervisors to improve the customer experience

Qualifications

Qualifications

• High school diploma or equivalent required; associate's or bachelor’s degree preferred
• Proven experience in a customer service or support role (2+ years ideal)
• Strong verbal and written communication skills
• Ability to handle high-pressure situations with professionalism
• Proficient in using computers and customer management systems (CRM experience a plus)
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Competitive salary: $56,000 – $61,000 annually

Additional Information

Benefits

• Opportunities for professional development and career growth
• Paid time off and holidays
• Health, dental, and vision insurance
• Supportive and collaborative team environment
• Skill-building in communication, problem-solving, and client relations