Account Representative

Company Description

About Us – Story Lane Box

At Story Lane Box, we craft meaningful customer experiences by combining thoughtful service with innovative solutions. Based in Houston, TX, our team is committed to helping individuals and businesses navigate their unique journeys through clear communication, personalized assistance, and unwavering professionalism. We believe that every interaction is an opportunity to build trust and deliver value — and we’re looking for passionate individuals to grow with us.

Job Description

Job Description

We are seeking a motivated and detail-oriented Account Representative to join our dynamic team in Houston. The ideal candidate will be responsible for maintaining strong client relationships, managing accounts, and ensuring service excellence. This is a great opportunity for someone with excellent communication and organizational skills looking to grow within a supportive and fast-paced environment.

Key Responsibilities

• Serve as the main point of contact for assigned clients and accounts
• Maintain and strengthen client relationships by delivering exceptional service
• Prepare and present reports, updates, and performance metrics
• Coordinate with internal departments to meet client expectations and deadlines
• Resolve client issues promptly and effectively
• Identify opportunities for upselling or cross-selling services
• Maintain accurate records of all interactions and transactions
• Support new client onboarding and account setup

Qualifications

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field (preferred)
• Proven experience in account management, customer service, or related roles
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to multitask and manage several projects simultaneously
• Proficiency in Microsoft Office and CRM tools
• Detail-oriented with a customer-first attitude
• Competitive salary: $57,000 – $63,000 annually

Additional Information

Benefits

• Opportunities for professional development and career advancement
• Supportive and collaborative team environment
• Comprehensive training and onboarding

• Growth-Oriented Workplace Culture