Runner (Las Vegas, NV)

Job Description

The Runner position exists for the purpose of completing errands and travel needed for non-technical or limited technical tasks in the Service Department, as well as contributing to the completion of physical labor both at the ITS office and on-site at client locations as necessary. The Runner is very much a “master of all trades” position, which requires significant flexibility and willingness to take on different tasks assigned by most members of the Service Department staff.

Job Responsibilities

Procedural

• Travel as needed to the UPS Store office used by ITS, collect all mail, and return it to the ITS office for processing and handling.
• Travel to and from client locations as requested by Service to pick up, drop off and connect client equipment, including workstations, network devices and other equipment as needed.
• Set up workstations and basic network devices on a client network and contact ITS technicians to confirm equipment is accessible from the office as needed.
• Replace basic field serviceable equipment within a workstation or device, such as a graphics card or hard drive.
• Go to on-site suppliers in the area to pick up any parts or equipment needed by Service on an emergency basis.
• Maintain trust and security in use of a corporate credit card for company purchases, and properly record, document and submit for approval all expenses charged to such card.

Technical

A Runner is expected to be able to complete the following technical tasks with little or no assistance:

• Set up a workstation including peripherals.
• Physically connect a device to the network and verify it is online.
• Replace field-serviceable parts within a computer.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• High school diploma or equivalent (some technical training preferred).
• 1+ year experience in support, courier, or entry-level IT role.
• Basic skills in computer setup, hardware replacement, and network connectivity.
• Ability to lift and transport equipment (up to 50 lbs).
• Organized, detail-oriented, and trustworthy in handling purchases and equipment.
• Strong communication, customer service, and problem-solving skills.
• Flexible and willing to handle varied tasks, both errands and technical.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Compensation

Pay rate ranges from $15.00/hour up to $18.00/hour and may vary by experience and location.  

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance 
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible:

 Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW