Order Operations Analyst, Order Management

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Your Career

As an Order Operations Analyst at Palo Alto Networks, you will play a key role within our Order Operations department, ensuring the accurate and timely processing of customer purchase orders. You will handle a high volume of orders, collaborating with internal and external teams to manage the booking, fulfillment, and tracking of orders in our ERP system. Your role requires incredible attention to detail, the ability to work both independently and as part of a team, and a strong desire to learn and adapt to rapidly evolving business needs. You will report to a manager in our Santa Clara headquarters and may be required to work extended hours during peak periods at the end of months and fiscal quarters.

Your Impact

• Review and manage purchase orders from Palo Alto Networks distributors and resellers across regions (EMEA, JAPAC, NAM), ensuring they align with approved quotes, contract terms and revenue recognition policies.
• Process a high volume of sales orders, ensuring precise accuracy in entering data into the CRM (Salesforce) and cross-checking with the ERP system (SAP).
• Collaborate with sales teams, distributors, deal desk, and sales ops to resolve order-related issues, pricing matters and escalations.
• Track and communicate order status, shipment details, and delivery updates to both internal and external stakeholders, ensuring customer concerns are addressed efficiently.
• Ensure all purchase orders meet company compliance, licensing terms, and are being placed by authorized channel partners 
• Liaise with the trade, backlog management, and logistics teams to provide accurate shipment and compliance documentation, maintaining order integrity throughout the process.
• Participate in key initiatives and projects that drive process improvements and support team and company goals.

Qualifications

Your Experience

• Two to three years of experience in sales operations, order management, logistics or order fulfillment, with a focus on both hardware and software orders.
• Strong knowledge of ERP systems (e.g., SAP, Oracle, Netsuite), CRM platforms (Salesforce preferred), and a solid understanding of general order fulfillment, revenue recognition and shipping practices.
• Experience with Google Suite and Microsoft Excel (including pivot tables) is highly desirable.
• Experience with Tableau and AI tools for data analysis and visualization is a plus.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and meet tight deadlines in a fast-paced environment.
• Exceptional communication skills, both written and verbal, with the ability to work effectively with cross-functional teams and external partners.
• Flexible and adaptable, willing to work extended hours during peak periods, and open to learning new systems and processes as the business evolves.
• Experience with user acceptance testing on a variety of projects working with cross-functional teams is a plus

Additional Information

The Team

The order operations team is a highly collaborative group that enjoys helping each other when needed, assisting internal partners and ensuring our customers’ needs are met. We foster mutual respect as we try to build an agile, ever-evolving team of experts who are willing to learn. Our larger operations department also enjoys having fun with frequent social events. We also value supporting our community with group volunteer events both on an off-campus. 

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $88,000 - $132,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

• Our Commitment
• We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.