Release Manager

Release Manager – Remote with unlimited paid holiday!
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.  We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure. Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.  We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.  Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview:Release Manager to oversee the delivery and ongoing maintenance of release management processes for our Secure Core service, specifically focused on O365 & Endpoint. The successful candidate will be responsible for coordinating bi-annual security policy deployments, managing communication with stakeholders, and ensuring that all changes align with compliance frameworks and client requirements.

What Skills And Working Characteristics Should This Person Have?

• Proven experience in release management, preferably within a security or managed services environment.
• Strong understanding of Microsoft O365, endpoint security, and compliance frameworks (e.g., Cyber Essentials).
• Excellent organisational, communication, and stakeholder management skills.
• Familiarity with incident management, IT asset management, and service delivery processes.
• Ability to interpret and communicate technical changes to both technical and nontechnical stakeholders.
• Proficient in risk assessment and mitigation related to software and policy releases.

As A Release Manager, You’Ll Be Responsible For:

• Release Planning & Coordination:
• Lead the bi-annual deployment of Secure Core configuration updates in line with Microsoft’s security feature releases, ensuring all amendments are communicated and understood by clients up to two months in advance.
• Coordinate Spring (March–May) and Autumn (September–November) release cycles, including pre-emptive meetings with account and service delivery management.
• Assess the impact of new security features and policy amendments within clients’ infrastructure, facilitating risk analysis and readiness assessments.
• Stakeholder Communication:
• Maintain clear and timely communication with internal teams (SOC, Project Coordinators, Account Managers, Service Delivery Managers) and clients regarding upcoming releases, potential impacts, and post-release actions.
• Prepare and distribute release notes and documentation outlining changes, implications, and recommended actions for clients.
• Process Improvement & Compliance:
• Ensure all release management activities comply with Cyber Essentials and maintain Microsoft Secure Score targets (greater than 70 at each bi-annual wave).
• Support lessons learnt activities post-release, contributing to continuous improvement of the release management process.
• Incident Support & Change Management:
• Work closely with the Security Operations Centre (SOC) and technical teams to ensure smooth deployment and rapid response to release-related incidents.
• Document and manage risks, issues, and change requests related to Secure Core releases.
• Reporting & Documentation:
• Generate and maintain records of release schedules, deployment outcomes, client communications, and compliance with SLAs.
• Collaborate with IT asset management and incident management teams to ensure alignment and accurate reporting.
• Other Duties
• Overseeing the coordination and invoicing of Change Requests delivered across the Managed Services functions.
• Management of small projects delivered by Field Services function

Like The Rest Of The Infinity Team, You'Ll Benefit From:

• The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK.
• Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
• Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
• A newly renovated office with a break-out area, decent coffee, and a pool table.
• Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own ‘Illuminate’ Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don’t want to be part of the fun and we include your partners too.

What Are The Next Steps?

• Apply with your current resume or link to your LinkedIn profile directly on our careers page – https://www.infinitygroup.co.uk/careers/
• Have a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have.
• 1st stage interview, usually via Teams. 
• 2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.