Junior IT Support Engineer

Company Description

We are excited to welcome a passionate IT Support Engineer to join our IT Service Center. As part of a dynamic and professional team, you'll have the opportunity to provide exceptional technical assistance to clients while working in a fast-paced environment. We are looking for a proactive, detail-oriented individual with a problem-solving mindset, and a friendly personality, ready to grow and develop in the IT support field. 

Job Description

• Prepare workplaces for new users (standard PC, laptop) 
• Choose workstation configurations, buy workstations and peripheral devices 
• Perform installation and configuration procedures 
• Provide user support (daily issues) 
• Handle warranty repair 
• Upgrade hardware and software 
• Replace and maintain cartridges and laptop batteries, maintain office hardware 
• Install and configure network equipment, commission new facilities 
• Register equipment (hardware, software) 
• Work with documentation (warranty, accounting) 
• Prepare manuals for setting up and using the software 
• Participate in system recovery after crashes and malfunction of hardware 
• Participate in the development of proposals regarding modernization and purchase of hardware 
• Perform other activities for maintenance and development of infrastructure 

Qualifications

• At least 2-year experience in a similar position 
• Strong knowledge of Windows 10 (7, 8.1 will be a plus) 
• Basic knowledge of macOS and Ubuntu 
• Knowledge of computer components, peripherals, network equipment 
• Knowledge of principles and methods of networking 
• Intermediate level of English 
• Experience in administration of Windows Server 2012 R2, 2016 and Linux (CentOS/RedHat, Debian) will be a plus