Application Manager / Operations Manager- GSUS (REF4446W)

A CéG LeíRáSa

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Az áLláS LeíRáSa

Application Operations & Lifecycle Management

• Manage and oversee the operation and lifecycle of internal business applications
• Ensure the availability, performance, and reliability of business-critical systems.
• Coordinate patching and update processes with relevant stakeholders (business, infrastructure, database teams, and external vendors).

Monitoring, Reporting & Performance Management

• Track and report on application-related KPIs and SLAs.
• Identify and address performance issues proactively.
• Contribute to continuous improvement initiatives to optimize service delivery and operational efficiency.

Documentation & Stakeholder Communication

• Maintain up-to-date technical and operational documentation.
• Communicate effectively with business stakeholders, internal IT teams, and third-party providers.
• Ensure transparency and knowledge sharing across teams.

Change & Release Coordination

• Plan and coordinate application changes and release deployments.
• Assess the impact and necessity of changes, support testing efforts, and oversee go-live activities.
• Collect input from cross-functional teams and ensure documentation reflects current configurations.

Itil-Based Service Management

• Apply ITIL best practices in incident, change, and problem management.
• Drive service quality and operational excellence through structured processes.

KéPzettséG

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3–5 years of hands-on experience in application management or a closely related IT role.
• Strong understanding of ITIL-based service processes (certification is a plus).
• Demonstrated experience with managing SLAs, KPIs, and application performance reporting.
• Proficiency in maintaining documentation and coordinating with both business and technical stakeholders.
• German and English language skills 

Preferred Skills:

• Experience working with cloud-hosted applications or cloud platforms (e.g., Azure, AWS, SAP Cloud).
• Familiarity with ERP or SAP systems (e.g., ChaRM, NOR/IRON, SDSK, release management) is a strong plus.
• Background in working with cross-functional and global teams.
• Proactive mindset with a commitment to service improvement and operational excellence.
• Experience in vendor coordination and stakeholder communication.

TováBbi InformáCióK

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.