Territory Manager Retail Sales

Responsibilities & Key Deliverables

• To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships
• To ensure adherence to scheduled maintenance services thru service dealerships
• To build and manage relationships with all customers
• To ensure timely availability of spare parts at service dealerships covering all models
• To meet service revenue targets and timely service payment collections
• To establish and develop service dealer network
• To ensure that all service dealerships adhere to required service norms with capable and skilled manpower
• To develop service network capability by coaching, motivating and guiding channel partners
• To ensure Product reliability by tracking and resolving key service problems in the area
• To send timely market intelligence and MIS reports to headquarters at Mumbai

Experience

9 to 12 yrs.

Industry Preferred

Qualifications

BE

General Requirements