Jr Customer Service Associate

Job Description

Jr. Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through  CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience with opportune and accurate updates and answers.

• Will be an expert on NIQ processes and methodologies, playing an active role in improving customer satisfaction. 
• Responsible for ensure an appropiate ticket input and analytics previous to transfer to operation teams.
• Maintain continuos communication and support with operation teams, to avoid delays and waranty quality in answers.
• Responsible for ensure an optimal support and solution for customer queries and/or requests by tracking actions in order to offer an opportune communication.
• Work in partnership with operation and commercial teams in accordance with defined Job Aids and Process Design. 
• Adhere to Performance KPIs to improve quality performances (on time tranfers and answers) and maintain work discipline.
• Analysis: ability to interpretate and inter-relate variables. 

Qualifications

• Bachelors or technical Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers  
• 0-2 years of experience in related areas 
• Proficiency in Excel
• Power BI (desirable).
• Knowledge on automation tools will be a plus, not mandatory.
• Analytical skills and aptitude for data and operational processes. Ability to interpretate and inter-relate variables. 
• Excellent organization skills, meeting deadlines and follow-ups. 
• Project management aptitude (critical path, task sequencing, problem solving, etc.) 
• Skew towards accuracy, proactivity and attention to details  
• English language proficiency is not mandatory, it is a plus: writing and verbal (Intermediate)           

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About Niq

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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• Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion