Senior Manager, Inflight Retail

Company Description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

Job Description

• Shape the future of onboard retail through innovation, strategic partnerships, and commercial excellence.
• Build strong relationships across Jetstar, Qantas, and external partners to drive strategic opportunities and improve customer, commercial, and operational outcome
• Melbourne CBD location
• Open to sponsorship

Love travel and passionate about all things aviation. You’re in the right place. At Jetstar, you get to takeoff at work, and in life.

As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit.

Takeoff with your next opportunity

Lead Jetstar’s inflight retail product, business, strategy, and transformation across all airlines and markets. The Senior Manager, Inflight Retail role is accountable for a significant revenue and cost portfolio and is responsible for delivering scalable, profitable, and customer-centric inflight experiences. You will shape the future of onboard retail through innovation, strategic partnerships, and commercial excellence.

As of Senior Manager, Inflight Retail, your focus will include:

• Develop and lead the inflight product strategy across the Jetstar customer journey, including food & beverage, inflight entertainment, inflight connectivity, merchandise, and Business Class products.
• Design programs and take P&L ownership of inflight products, managing revenue, cost and margin and ensuring delivery to budget and forecasts.
• Adapt product strategies to changing customer and environmental conditions
• Identify opportunities to improve in-flight P&L performance and actively manage levers to achieve profit improvements.
• Deliver profitable, consistent, and seamless in-flight product experiences across the Jetstar Group – Jetstar Australia & New Zealand and Jetstar Japan.
• Leverage partner management skills to ensure the right models and vendors are in place, and actively manage the health of these partnerships.
• Lead contract negotiation and partner liaison, building strong relationships with stakeholders across Jetstar, Qantas, and external partners.
• Foster collaboration across internal and external stakeholders to improve customer, commercial, and operational outcomes.

About You

We’re searching for someone who:

• 10+ years of experience in product management and supplier/partner management roles.
• 3+ years of direct team management and leadership experience.
• Airline experience preferred.
• Tertiary qualifications in business, commerce, or marketing (desirable).
• Experience managing complex commercial negotiations.
• Experience in managing large transitional projects from ideation to decision.
• Strategic thinking and analytically minded with exposure to research data and insights.
• Strong project and time management skills.
• Excellent interpersonal, written, and verbal communication skills, with the ability to influence, negotiate, and build positive working relationships.

Applications close Sunday 19th October

Your Life At Jetstar Is Unlike Any Other

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.
Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together

We can’t wait to hear from you. Apply now