ALIS App Store Program Specialist

Company Description

Position Overview

Minimum Years of Experience Required: 3 years

Is this job available for internal promotion (current internal employees only): Yes

Application Process:

No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically.

At ALIS, we believe that both cultural alignment and technical expertise are essential. Each stage of the interview process is designed to assess both, and they are given equal consideration in our evaluations.

ALIS may invite certain candidates to participate in a brief 10-minute phone screen to gather additional information. Candidates selected to move forward will then be scheduled for a video interview with the hiring manager. In some cases, candidates may also be invited to attend an in-person meeting. Please note that ALIS will cover all expenses related to interview travel. Candidates residing in border states within a four-hour drive will be reimbursed for mileage.

Working Location: Candidates with 3+ years of experience eligible for in-office, hybrid or fully remote schedules ( local candidates will be given preference). A relocation subsidy is available. At least 3 visits (per year) to the Chicago headquarters are required. Please note candidates must be able, willing and excited to travel.

Sponsorship: Sponsorship is not available for this position. 

Salary Range: $80k-$110k

The exact salary will vary based on years of experience and the level of proficiency in both hard and soft skills. It is uncommon for someone to be hired at the highest point of the salary range for their position. For this position the highest amount in this range will require 3+ years of specific experience. If you feel like this position is right for you but your desired salary range differs, please still apply. 

ABOUT THE COMPANY
ALIS  is the industry leading provider of assisted living specific software. We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The ALIS team designs, builds, delivers, and supports our flagship product ALIS (pronounced “Alice” and stands for Assisted Living Integrated Solutions).

CULTURE
At ALIS, our culture is rooted in purpose and passion. We show up each day with a positive attitude, ready to make a difference. We care deeply—about our work, our clients, and each other—and we act with honesty, respect, and integrity. We thrive on change, embracing curiosity and continuous growth. 

From creating joyful experiences to delivering high-quality, impactful solutions, we relentlessly seek excellence in everything we do. Joining ALIS means being part of a collaborative team that’s driven to improve lives through innovative software and meaningful connections.
 

Job Description

JOB DESCRIPTION
The right individual for this position is a self-starter with an entrepreneurial mindset who’s excited to help shape the future of our app store. In this role, you’ll work with both our internal teams and outside partners to support app integrations and keep things running smoothly. You’ll also create clear, easy-to-follow documentation to help train others on processes and tools. To be successful, you’ll need to be extremely comfortable with technical aspects of integrations as well as committed to delivering excellent customer service to your internal customers and external clients and partners. You will enjoy troubleshooting issues and providing updates on progress. This is a great opportunity for someone who likes taking ownership, working across teams, and building something new that makes a real impact.

• JOB ACCOUNTABILITIES 
• Partner & Client Communication: Be the main point of contact for new inquiries and integration requests. Communicate with charm, clarity, and professionalism—mostly through email and calls.

Scoping & Documentation: Develop business cases, create technical and business scopes, and document processes for internal and external use.

Integration Management: Work with product and engineering teams to build out integrations using APIs, HL7s, VPN, SFTP, CSV, and XLS.

Project Coordination: Collaborate with project management to ensure deadlines are met, tickets are tracked, and partners are updated.

Problem-Solving: Triage urgent issues, prioritize requests, and troubleshoot solutions.

Training & Enablement: Create documentation and training for internal teams (support, product, sales engineering).

Marketplace Growth: Collaborate with potential partners, scope new integrations, and support the long-term strategy of the ALIS App Store.

Qualifications

Job Requirements

• At least 3 years of integration-related work
• Strong Technical Aptitude: Comfortable with APIs, data formats, and troubleshooting technical issues.
• Strong Project Management: Skilled in managing multiple projects and meeting deadlines.
• Communication: Exceptional written communication skills and strong professional presence with clients. You are energized by client interaction. 
• Customer Service Mindset: Naturally helpful, proactive, and positive.
• Extreme Extrovert: Outgoing personality, thrives in collaborative environments, gets energy from working with others.

BONUS
Previous Industry Knowledge/Experience in assisted living or healthcare software is a strong plus but not required. This role could evolve into a leadership position for the right candidate.

Additional Information

Benefits:

• 8 Company Holidays ( office will be closed) 

• 1 Floating Holiday

• 10 days of PTO (Year 1)
• Subsidized medical, dental and vision insurance 
• 401k Plan + Up to 5% Matching

• Pre-Tax Commuter Benefits

• Casual Dress

• Referral Bonuses

• Employee Assistance Fund

• Paid Parental Leave

• Paid Jury duty & Bereavement Leave 
• Length of stay rewards 

• Company Bonus Pool

• Hsa And Fsa

• Life Insurance policy subsidized by Company 

ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.