IT Service Delivery Manager

メルクと一緒に、あなたの力を発揮しよう！     冒険、限界への挑戦、そして発見に焦がれるあなたへ。あなたの大志を、メルクで羽ばたかせましょう！科学とテクノロジーを駆使したイノベーションに情熱を注ぐメルクのスタッフは世界中で活躍中です。ヘルスケア、生命科学、エレクトロニクスの分野で、メルクのソリューションは人々の暮らしをますます豊かなものにしています。あなたとメルクの力を合わせて、大きな夢を抱きましょう。メルクは、人、顧客、患者、そしてこの地球という惑星が共存する豊かな世界の構築に情熱を注いでいます。このためメルクでは、好奇心にあふれた人材を募集中です。メルクと一緒に、想像を超えた世界を開拓しませんか？

Operating within our IT department, this position will be responsible to manage and deliver projects and application portfolio in Marketing & Sales, commercial, sales distribution business operation across all divisions in an innovative, robust and stable way.  

This role is expected to build a collaborative partnership with business key users, provide an effective / stable / sound IT landscape to business in M&S domain. 

He/She will be the APAC M&S App Tech IT representative in Japan responsible to manage the existing Application portfolio, M&S commercial projects & digitalization opportunities by identifying and executing on consolidation and rationalization global solutions to the regional/local market.  

He/she should have senior project management skills, application design experience, M&S business process knowledge and experience to be credible by all layers of the organization and expected to work beyond bellowing accountabilities. 

Key Responsibilities

• Translate Solution Design according to strategic architecture and configuration 
• Recommend improvements to existing applications as necessary, e.g. to improve performance 
• Proactively check demands against global strategies and IT standards – consider local go-to market approach 
• Technology advisor for Data platform and Analytics platforms such as AWS, DWH, Snowflake and Qlik. 
• Management of technical projects, studies and pilot studies. 

• It Application Management

• It Project Management

• Internal/External Audit Management

Key Skills

• Knowledge in the Japan commercial pharmaceutical market (Required, if strong technical background, then this could be Desired) 
• Solid Knowledge in cloud data engineering and solution architecture, such as AWS, Snowflake
• Strong knowledge of industry standard cooperates system architecture, and able to give advice regarding possible improvements.
• Excellent ability, great knowledge in IT Application Management processes and methodologies
• Understanding of IT Security governance & Quality standards
• Excellent communication, team collaboration and problem-solving skills
• Ability to support internal/external audit relevant application system 
• Management skills for both local and global IT vendors.  
• Knowledge of CRM applications (VEEVA, SFDC), analytics platforms (Qlik, Tableau) (Desired) 
• Experience in Agile Development Frameworks (Desired) 
• Work on multiple critical tasks simultaneously in a pressure environment. (Desired) 
• Knowledge in multi-channel marketing using digital channels will be a plus (Desired) 

Experience

• 5+ years of experience in pharmaceutical industry (Pharma industry project experience in consulting or IT vendors are also considered).
• 5+ years of experience working in international and diversified organization
• 5+ years of experience in IT Project management
• 5+ years of experience with global IT project Japan rollout

Certification

• Bachelor’s degree in Management Information Systems or Computer Science (Desired)
• PMP certified (Desired)
• ITIL certified (Desired)

Language

• Native level Japanese & Business-level English are required.
• Strong English abilities to discuss, negotiate, and persuade with stakeholders in global teleconference is desired

私たちが提供するもの：私たちは、さまざまな背景、視点、人生経験を持つ好奇心旺盛な人々で構成されるグループです。この多様性が卓越性と革新を促進し、科学と技術のリーダーシップを強化すると信じています。私たちは、すべての人が自分のペースで成長し発展するためのアクセスと機会を創出することにコミットしています。何百万もの人々に影響を与え、誰もが人類の進歩を支持できるようにする包括性と帰属感のある文化を築くために私たちに参加してください！

今すぐ応募して、発見を促し、人類の発展を高めることに専念するチームの一員になりましょう！