Service Desk Engineer (100 % on-site)

Our Company

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The Team

Are you passionate about helping others and solving technical challenges with a smile? As a Service Desk Engineer, you'll be the first point of contact for our colleagues across the region, providing expert guidance and support to ensure a smooth and productive technology experience. You'll need to be a skilled communicator, an empathetic listener, and a creative problem-solver - ready to tackle a wide range of issues and empower teams with the tools they need to succeed.

This role calls for a strong customer-centric mindset, a commitment to delivering exceptional service, and a genuine desire to make a positive impact on the people you support. If you're ready to be a technology champion and a trusted advisor, we’d love to have you on our team.

The Role

In this fully on-site, Cracow based position you will provide 1st and 2nd line remote support for end users (both software and hardware issues) as well as register, track, and manage tasks using a ticketing system (e.g., Jira). You will be also responsible for preparation, configuration, and deployment of user workplace equipment (laptops, docking stations, peripherals) as well as will participate in internal IT projects and initiatives.

What You’Ll Bring

• At least one year experience in the same and similar position
• Very good communication skills to build business relations with Management / Employees / Colleagues
• Ability to work in a team and under customer pressure
• Intermediate knowledge of English
• Ability to multitask and prioritize appropriately in a fast-paced environment
• Experience in customer service
• Familiarity with basic network and directory services (AD, DHCP, DNS)
• Basic mail troubleshooting skills
• Experience with end user hardware/software problem solving and troubleshooting
• Experience with Windows 11 and MacOS troubleshooting

Nice To Have:

• Familiarity with identity and device management systems such as Okta, Microsoft Office 365, Azure, Intune, and ServiceNow
• ITIL Foundation certification or knowledge of ITIL practices
• Experience with Linux
• Experience with enterprise IT services support (e.g., print management, software deployment tools like MDT)

About Us

We’re a global, 1000-strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

#Li-Fc2

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets us apart is the diversity of our business and people which drives innovations and growth. We are deeply committed to creating an inclusive culture where everyone feels valued, respected and enabled to contribute their best. 

Hiring, developing and retaining top talent while encouraging diverse perspectives is central to the Hitachi business strategy and we are committed to ensuring all employees have access to equal opportunities for growth and success.