Director of Technology and IT Operations

Company Description

Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.  

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month.  We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. 

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. 

Why Work At Nypcc:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• 403B Retirement Plan with Match!
• Amazing Workplace Culture
• NYPCC Health and Wellness Events

Job Description

The Director of Technology/IT Operations will be a mission-driven leader responsible for overseeing all aspects of NYPCC’s information technology and digital transformation, including strategy, infrastructure, data/network security, and daily operations. The Director will ensure that technology systems effectively support clinical services, administration, compliance, and patient engagement. This role directly manages the IT Network and Systems Administrator, Help Desk, and Developer personnel, while providing both operational leadership and strategic vision for all technology initiatives. 

Responsibilities:

Technology Strategy & Leadership 

• Lead the IT and technology teams, including help desk, network/systems administration, and developers. 
• Develop and implement a technology roadmap that aligns with NYPCC’s mission, regulatory requirements, and long-term growth. 
• Drive digital innovation to improve patient access, staff efficiency, and service delivery. 
• Serve as a strategic advisor to leadership on technology trends and opportunities. 

IT Operations & Infrastructure 

• Oversee daily IT operations, including system administration, help desk support, and technology procurement. 
• Ensure reliability, uptime, and performance of all clinical and administrative technology systems. 
• Manage and optimize the electronic health records (EHR) platform, telehealth solution, and all other platforms used by clinical and administrative staff. 
• Standardize processes for onboarding, device management, and system upgrades across the organization. 

Data Security & Compliance 

• Ensure strict adherence to HIPAA, HITECH, OMH, DOH, and other applicable privacy/security regulations. 
• Implement and maintain cybersecurity best practices, including encryption, access control, and incident response. 
• Direct disaster recovery and business continuity planning to minimize downtime and protect sensitive data. 
• Conduct ongoing audits and risk assessments to ensure organizational compliance. 

Digital Transformation

• Lead all aspects of NYPCC’s digital transformation initiatives. 
• Evaluate, implement, and maintain tools that further NYPCC’s mission through technology. 
• Promote automation, interoperability, and cross-platform integrations to enhance operational efficiency. 
• Champion a culture of digital adoption and innovation throughout the agency. 

Team Management & Development 

• Supervise IT Staff, including the Network and Systems Administrator, Help Desk staff, and developers, fostering a culture of service, accountability, and growth. 
• Provide training and support to clinical and administrative teams to maximize effective technology use. 
• Define clear performance metrics and ensure continuous improvement in IT service delivery. 

Stakeholder Collaboration

• Partner with clinical, operations, and administrative leadership to identify technology needs and opportunities. 
• Serve as the bridge between technology, patient care, and organizational priorities. 
• Communicate technology initiatives in a clear and accessible manner to both technical and non-technical stakeholders. 

Vendor & Budget Management 

• Oversee vendor relationships, technology contracts, and service-level agreements. 
• Evaluate vendors and solutions to ensure cost-effectiveness, security, and alignment with NYPCC’s mission. 
• Develop and manage the IT budget, ensuring cost-effective and mission-aligned investments. 
• Monitor expenses and identify opportunities for cost savings through efficiency and negotiation. 

Miscellaneous

• Other duties and special projects as assigned by leadership. 

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (Master’s degree preferred). 
• At least 4 –5 years of proven leadership experience in IT or technology management, ideally within healthcare or nonprofit settings. 
• Familiarity with HIPAA, HITECH, and other healthcare compliance requirements. 
• Experience managing IT support teams, with strong people management and mentoring skills. 
• Strategic thinker with hands-on ability to solve technical challenges in a resource-conscious environment. 
• Mission-driven, and able to represent NYPCC with professionalism and enthusiasm. 
• Excellent time management skills with the ability to multi-task and work under pressure. 
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint). 
• Ability to work effectively across all levels and diverse cultures. 
• Maintains a positive, upbeat, “can-do” attitude. 
• Thrives in a dynamic, evolving, high-change environment. 
• Passionate about NYPCC’s mission and values. 
• Valid Driver’s License and reliable vehicle to travel across Bronx, Brooklyn, and Queens. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please Note:

• WEEKLY TRAVEL IS REQUIRED TO OUR QUEENS, BROOKLYN AND BRONX LOCATIONS.

Salary: $150,000 - $175,000/year

Compensation will commensurate with experience and qualifications.