Payments & Rail Fraud Operations Manager

About Us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. 

The Purpose of this Position at Trainline👋

Lead Trainline’s Payments and Rail Fraud Operations Team, ensuring seamless and reliable payment processing across platforms and partners, while building strong relationships with Train Operating Companies on fraud prevention and revenue protection. You’ll define and deliver a clear vision and roadmap to strengthen key success metrics in payments, support industry partners in preventing losses, and drive continuous improvement. As a hands-on leader, you’ll oversee the day-to-day running and development of the team, empowering them to deliver impact at scale.

As the Operations Manager for this team at Trainline, you will… 🚄

• Lead and mentor a team of Rail Fraud and Payment Specialists, fostering a data-driven culture that delivers better outcomes for partners and customers.
• Define and deliver a clear roadmap for tackling rail fraud and abuse, while optimising payment performance.
• Collaborate with key stakeholders to ensure strategies align with Trainline’s wider business goals.
• Define and monitor key fraud, loss, and recovery metrics across rail and payments (e.g. exemptions, authentication, authorisation, cost of payments).
• Identify trends and anomalies to mitigate risks and uncover opportunities.
• Enhance both internal and external fraud reporting, ensuring accuracy, timeliness, and accessibility.
• Increase automation across repetitive tasks to boost team efficiency and scalability.
• Partner with Engineering, Finance, and Product teams to drive cross-functional initiatives.
• Act as a key escalation point for external partners.
• Present findings and recommendations to senior leadership in a clear and impactful way.
• Stay ahead of emerging trends, regulatory changes, and industry best practices to drive continuous improvement.
• Ensure compliance with all data security and privacy regulations.
• We'd love to hear from you if you have...🔍
• Experience reviewing dense industry specifications and extracting key datapoints to create actionable insights.
• Strong skills with BI and reporting tools such as Tableau or Power BI to build dashboards and reports.
• Proven ability to lead, mentor, and grow a high-performing fraud and payments team.
• Excellent communication skills to collaborate with fraud, finance, product, and engineering teams.
• Experience managing multiple stakeholders and ensuring projects are delivered on time.
• A strategic mindset to align rail fraud prevention and payment success with business goals and long-term vision.
• Knowledge of regulatory frameworks such as GDPR, PCI DSS, and PSD2, or other fraud/data compliance standards.
• Experience identifying and mitigating revenue leakage through analytics, and working with partners to track emerging fraud trends.
• Familiarity with payment methods, international networks, and payment processors.
• Experience managing diverse internal and external partners, building strong relationships, and solving problems collaboratively.
• A strong analytical mindset with excellent problem-solving skills.
• The ability to communicate complex insights clearly to both technical and non-technical audiences.
• Exceptional attention to detail when analysing large datasets to detect fraudulent activity.
• Hands-on experience working with payments and fraud partners, maintaining relationships, and ensuring accountability for results.

More Information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 
• ✔️ Own It - We focus on every customer, partner and journey 
• 🤝  Travel Together - We're one team 
• ♻️ Do Good - We make a positive impact 

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!