Senior Manager, Fraud and Payments Data

About Us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. 

The Purpose of this Position at Trainline👋

Lead Trainline’s Rail and Payments Fraud Data Team, shaping the strategy and vision that strengthens our revenue controls and supports industry-wide improvements. You’ll drive the development of actionable insights, deliver enhanced reporting for both internal and external stakeholders, and champion greater automation across the Payments & Fraud function. As a hands-on leader, you’ll oversee the day-to-day running and growth of the team, while setting a clear roadmap that ensures Trainline remains at the forefront of fraud prevention and payments innovation.

As the Senior Manager for this team at Trainline, you will… 🚄

• Lead and mentor a team of Fraud and Payments Data Analysts, fostering a strong data-driven culture.
• Define and deliver a clear roadmap for fraud and abuse analytics and reporting.
• Collaborate with key stakeholders to ensure fraud data strategies align with wider business goals.
• Define and track key fraud, loss, and recovery metrics.
• Spot trends and anomalies to proactively mitigate risk.
• Enhance internal and external fraud reporting, ensuring it is accurate, timely, and accessible.
• Automate dashboards and reporting tools to streamline analysis.
• Partner with engineering teams to strengthen data pipelines and infrastructure.
• Work closely with Fraud, Finance, and Product teams to advance fraud prevention initiatives.
• Present insights and recommendations to senior leadership in a clear and impactful way.
• Identify and act on opportunities from emerging data trends, regulatory changes, and industry best practices.
• Ensure compliance with data security and privacy standards.
• We'd love to hear from you if you have...🔍
• Proficiency in SQL, Python, R, or similar data analysis tools for analytics and visualization.
• An understanding of predictive modeling, clustering, and classification techniques for fraud analytics.
• Experience using BI and reporting tools such as Tableau or Power BI to create dashboards and reports.
• Some familiarity with data pipelines and cloud platforms (e.g., AWS or Google BigQuery).
• Proven ability to lead, mentor, and grow a high-performing data insights team.
• Strong communication skills to collaborate effectively with fraud, finance, product, and engineering teams.
• Experience managing multiple data projects with timely delivery.
• A strategic mindset to align fraud and revenue protection analytics with wider business goals.
• Knowledge of regulatory frameworks such as GDPR, PCI DSS, and PSD2, or similar fraud/data compliance requirements.
• Experience in identifying and mitigating revenue leakage through fraud analytics.
• A strong problem-solving and analytical mindset.
• The ability to present complex data insights clearly to both technical and non-technical audiences.
• Excellent attention to detail when analysing large datasets to detect fraudulent activity.

More Information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 
• ✔️ Own It - We focus on every customer, partner and journey 
• 🤝  Travel Together - We're one team 
• ♻️ Do Good - We make a positive impact 

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!