User Enablement & Education Expert (CX)

Location: Budapest, Hungary (hybrid: Monday, Tuesday, Thursday office days)

Seniority: mid to senior level

Hours: Full-time

About Craft

At Craft, we are on a mission to redefine productivity through software. We are building a product that is fun and effortless to use, an application that blends into the background, allowing individuals to focus on their ideas and tasks at hand - as it should be.

Why this role matters

You’ll help customers succeed with Craft from day one, turning casual users into power users. This role blends support, education, and content creation.

What You’Ll Do

• Handle customer tickets to understand pain points and onboarding friction.
• Design and deliver scalable training (docs, videos, live sessions, webinars).
• Identify content gaps and build resources that address recurring questions.
• Support community engagement (forums, Slack, co-hosting live streams).
• Partner with Marketing to showcase best practices and user stories.
• Surface customer insights that inform product and CX strategy.

What we’re looking for

• 3+ years in customer enablement, onboarding, or customer success.
• Experience creating and delivering educational content.
• Confident communicator, comfortable on video or live events.
• Strong project management and organizational skills.
• Passion for user education, productivity tools, and community building.

Our Culture

In our pursuit to turn bold ideas into reality, partnership is crucial. Only together we can turn the impossible into reality, pooling our collective talents to create software that not only meets expectations but sets new standards.

We believe that challenges are gateways to growth, and at Craft, we embrace them. Every obstacle is an opportunity to learn, adapt, and excel. In our constant pursuit of excellence, we prioritize impactful results over perfection. Our team is encouraged to take risks and push boundaries, knowing that this is how great products are built.

Ownership and transparency guide our daily work. We own the outcome and our decisions along the way, taking responsibility for our actions and their impact on our community. We over-communicate to ensure that every team member is aligned and moving together as one cohesive unit, making informed decisions that drive us forward.

We foster an environment where initiative is rewarded, and everyone has the authority to make decisions that enhance our offerings and improve our workflows.

Apply Today!