User Research Lead - Singapore

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With full SOC 2, HIPAA, GDPR, and EN18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, LinkedIn, and YouTube

About The Role

We are seeking an experienced User Research Lead to lead research initiatives that shape product strategy and user experience across our AI-enabled ecosystem. You will design and execute research that uncovers user needs, evaluates usability, and identifies growth opportunities—working closely with R&D, product marketing, data, and engineering teams in a lean startup environment.

What You Will Do

• Lead end-to-end research projects (generative, evaluative, usability, competitive benchmarking) across the product lifecycle.
• Collaborate with product managers, engineers, and designers to integrate research insights into product roadmaps and AI-driven features.
• Translate complex findings into clear, actionable recommendations for leadership and cross-functional teams.
• Build scalable research frameworks to support fast iteration cycles in a startup environment.
• Apply both qualitative and quantitative methods (interviews, surveys, analytics, diary studies, A/B testing).
• Ensure products are localized and culturally relevant, with a focus on global and Chinese-speaking markets.
• Mentor junior researchers and help establish a research operations playbook for consistency and efficiency.

Minimum Qualifications

• 5+ years of experience in user research, UX research, or customer insights, preferably in technology / AI products.
• Strong expertise in both qualitative and quantitative methods, including survey design, data analysis, and experiment design.
• Ability to work independently and manage multiple projects simultaneously.
• Proficient in English with the ability to conduct research and present findings in both languages.

Preferred Qualifications

• Experience with tools such as UserTesting, Miro, Figma, or AI-driven research platforms is a plus.
• Proven track record in startup or high-growth environments, comfortable with ambiguity and rapid pivots.
• Exceptional communication skills — able to influence stakeholders at all levels.

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.