License & Credentialing Coordinator

OUR  MISSION
Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

As the License & Credentialing Coordinator, you will assist with implementation and execution of our provider licensing & credentialing program. In this role, you will be responsible for: 

• Assisting in executing all aspects of credentialing and licensing, including initial license and credentialing processing, deficiency tracking and remediation, renewals, and maintenance of certification. 
• Creating and maintaining provider application files with all credentialing statuses and supporting documentation 
• Tracking and ensuring accuracy of new provider licensing and/or application status in our database, as well as make updates for existing providers 
• Capturing primary source verification 
• Responding to internal and external requests for relevant information and documentation 
• Working closely and transparently with internal departments and external partners 
• Assisting with credentialing inquiries 
• Ensuring compliance with applicable laws, regulations, procedures, and policies 
• Interfacing with our clinical teams to ensure required documentation collected & processed within appropriate time horizons. 
• WHAT YOU’VE DONE
• This role reports to our Licensing & Credentialing Manager and can be remote or hybrid based in our New York City or Nashville offices.

Within your first three months, you will: 

• Complete training and are up to speed on Thyme Care’s systems (Mac, gSuite), tools, technology, partners, and clinical expectations 
• Be proficient in managing the credentialing and licensing process for new and existing providers. 
• Maintain detailed and accurate provider application files, ensuring all credentialing statuses and supporting documents are well-organized and up-to-date. 
• Build strong, transparent working relationships with both provider teams and external partners to streamline credentialing processes. 
• Address questions and concerns related to credentialing with confidence and professionalism. 
• Consistently ensure compliance with relevant laws, regulations, company policies, and procedural guidelines. 

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you, deeply.
Experience. Two (2) years work experience in licensing and credential services, accreditation and/or related field required. Working knowledge of provider licensing, credentialing, accreditation policies and related state/federal regulations is required. It would be exceptional if you have worked at a startup or tech-forward company.
Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort using and learning new technology is important.
Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.

OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role if filled within New York City is $60,000-$70,000. The salary range could be lower or higher than this if the role is hired in another location.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.