Key Account Manager (Japan)

Join Vonage And Help Us Innovate Cloud Communications For Businesses Worldwide!

Why This Role Matters:

As a an Account Executive, you will take a leading role in this transformation, owning strategic, high-value accounts, navigating complex buying groups, and driving outcomes that matter in key verticals like Financial Services, Retail, Manufacturing, Technology and Healthcare.

This role sits at the intersection of Vonage’s go-to-market transformation, vertical expansion, and next-gen product adoption.

You will be responsible for engaging and closing new customers from startups to enterprises while helping Vonage capture market share from legacy platforms.

You’ll lead cross-functional engagement from discovery to deployment, and help influence how Vonage scales its  business across Japan.

Your Key Responsibilities:

Strategic Sales Leadership

• Own the sales cycle for enterprise opportunities, from qualification through negotiation and closing.
• Develop and execute strategic account plans aligned to customer priorities and Vonage’s value proposition.
• Lead multi-threaded engagement across business, technical, and executive stakeholders in complex accounts.

Vertical Expertise & Outcome Selling

• Build deep industry knowledge in one or more of Vonage’s priority verticals.
• Deliver outcome-based value propositions, connecting Vonage’s capabilities to tangible business transformation goals.
• Leverage solution selling and challenger methodologies to create urgency and differentiate value.

Pipeline Generation & Forecasting

• Drive pipeline creation through targeted outbound strategies, ABM (Account-Based Marketing), and close collaboration with Business Development, Marketing, Channel, and Alliances.
• Maintain 4x pipeline coverage and forecast with precision using Salesforce and other sales tools (e.g., Gong, Outreach).

Cross-Functional Collaboration

• Partner with Sales Engineers, Product, Customer Success, and Professional Services to deliver tailored, scalable solutions.
• Ensure seamless handoffs post-sale to drive onboarding, adoption, and customer satisfaction.

What You'Ll Bring

Required:

• 5+ years of enterprise sales experience in B2B SaaS, communications, or customer experience technology.
• Proven track record of consistently exceeding $1M+ annual quotas in high-value, multi-stakeholder sales.
• Experience with complex buying cycles, including navigating InfoSec, Procurement, Legal, and C-suite.
• Strong pipeline generation capabilities with a history of self-sourcing and outbound success.
• Familiarity with Salesforce CRM, and comfort using sales enablement tools such as Gong, Outreach, and Highspot
• Deep consultative selling skills and the ability to translate technology into business outcomes.
• Industry vertical expertise or a strong desire to specialise.
• Bachelor’s degree required; advanced degree preferred.

How You’Ll Benefit:

• Private Medical Insurance
• Life Insurance and Group Personal Accident
• Japan Health Insurance Associate
• Ericsson Care Line (EAP)
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who We Are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.