VP - Account Management
Nium.com
Office
London
Full Time
Nium, the Leader in Real-Time Global Payments About Nium Nium is the leading global infrastructure for real-time cross-border payments. We were founded on the mission to deliver the global payments infrastructure of tomorrow, today. Our platform enables banks, fintechs, and global businesses to move money instantly, everywhere. Co-headquartered in San Francisco and Singapore with offices in 14 markets worldwide, we are entering one of the most exciting chapters in our journey. In July 2025, we delivered the largest month in our 10-year history with record revenue, record volumes, and EBITDA profitability. Today, Nium moves nearly $50B in payments annually, almost entirely for enterprises, while continuing to strengthen an already healthy balance sheet. It is an incredible time to join us, and we are only just getting started. Our payout network spans 190+ countries and 100 currencies, with 100 corridors in real time. We power seamless transfers to accounts, wallets, and cards, support local collections in 35 markets, and run a card issuance business live in 34 countries. Backed by regulatory licenses in more than 40 markets, we make it simple for our partners to onboard, integrate, and scale globally. This scale and innovation have earned us recognition as one of CNBC’s World’s Top Fintech Companies 2025, winner of Best Cross-Border Payments Solution at the PayTech Awards, and inclusion in FXC Intelligence’s Top 100 Cross-Border Payments Companies list. In 2024, we raised US$50 million in Series E funding at a US$1.4 billion valuation to accelerate network expansion, product innovation, and talent growth. With the B2B payments market projected to hit US$175 trillion by 2030, Nium offers ambitious builders the chance to shape the future of global money movement with the scale of a leader and the energy of a high-growth company.
About the Role As part of Nium’s Business Development team, you’ll have the opportunity to partner with industry leaders in multiple strategic industries, including financial institutions, travel, and technology, and be part of our team of seasoned payments experts.
You’ll lead and inspire a team of account managers, ensuring we deliver exceptional value to our clients while deepening commercial relationships. Partnering closely with business development, product, operations, and compliance, you’ll ensure Nium’s solutions evolve in line with client needs and market opportunities.
This is a senior commercial leadership role with high visibility, strategic impact, and responsibility for shaping Nium’s success in Europe.
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. For more detailed region specific benefits : https://www.nium.com/careers#careers-perks For more information visit www.nium.com
Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.
About the Role As part of Nium’s Business Development team, you’ll have the opportunity to partner with industry leaders in multiple strategic industries, including financial institutions, travel, and technology, and be part of our team of seasoned payments experts.
You’ll lead and inspire a team of account managers, ensuring we deliver exceptional value to our clients while deepening commercial relationships. Partnering closely with business development, product, operations, and compliance, you’ll ensure Nium’s solutions evolve in line with client needs and market opportunities.
This is a senior commercial leadership role with high visibility, strategic impact, and responsibility for shaping Nium’s success in Europe.
Key Responsibilities
- Leading and mentoring a team of account managers, setting team goals, and ensuring their success.
- Identifying and addressing potential churn risks, proactively engaging with customers, and driving retention.
- Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction.
- Identifying opportunities to expand customer accounts and drive revenue growth through additional products or services.
- Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
- Identifying and implementing process improvements to enhance customer experience and team efficiency.
- Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.
Requirements
- 15+ years of experience in Business Development, Account Management, or Customer success with an emphasis on cross-sell and upsell sales motions.
- Experience leading and scaling account management teams, supporting global clients (follow the sun set-up) is preferred.
- Demonstrable success selling into or managing accounts within payments, financial institutions, enterprise platforms, or travel.
- Strong understanding of the financial services and payments landscape, including cross-border payments and fintech ecosystems.
- Familiarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferred.
- Comfortable and experienced in working in a dynamic environment with ambiguous structure and processes.
- Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
- Proficiency in English is essential, and multilingualism preferred.
- Experience in using AI to streamline account management function is a plus.
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. For more detailed region specific benefits : https://www.nium.com/careers#careers-perks For more information visit www.nium.com
Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.
VP - Account Management
Office
London
Full Time
September 18, 2025