Senior Account Manager

Location: Portland,Oregon,United States

• Position: Senior Account Manager
• Reports To: Director of Business Development
• Department: Business Development
• Location: Portland, Oregon (Hybrid)
• Employment Type: Full-Time / Exempt

Company Overview

Linguava Interpreters, Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. Our mission is to be the go-to company that employees take pride in, linguists are excited to be partnered with, and the healthcare community trusts as the premier choice for exceptional language services. Founded in 2010 and headquartered in Portland, Oregon, Linguava has grown into a $33 million company with a team of 75+ full-time staff and a network of skilled linguists. We are passionate about helping patients find their seat at the table to fully participate in their healthcare, regardless of what language they speak or sign.

Position Summary

The Senior Account Manager is accountable for stewarding relationships with Linguava’s largest and most complex clients. Reporting to the Director of Business Development, the Senior Account Manager leads strategic account planning, ensures satisfaction and retention, and drives revenue expansion through upsell and cross-sell initiatives. This role also mentors Account Managers, contributes to account management best practices, and partners with leadership to strengthen long-term client partnerships. By consistently demonstrating Linguava’s core values, the Senior Account Manager builds executive-level trust, aligns services with client priorities, and advances sustainable growth.

Essential Duties & Responsibilities

Strategic Client Relationship Management

• Serve as the strategic relationship owner for Linguava’s largest and most complex accounts 
• Build trusted, executive-level relationships with key decision makers and stakeholders 
• Lead regular strategic account reviews to align Linguava’s services with client priorities 
• Anticipate client needs and proactively offer solutions that strengthen partnerships 
• Consistently demonstrate Linguava’s core values in every client interaction

Account Growth & Retention

• Lead revenue expansion efforts through upsell, cross-sell, and renewal strategies 
• Guide pricing discussions and contract negotiations in partnership with leadership 
• Monitor account performance, satisfaction, and retention at a strategic level 
• Share insights from enterprise accounts to inform company-wide strategy and service development 
• Support the Director of Business Development in shaping growth strategies for priority clients

Leadership & Mentorship

• Provide guidance and mentorship to Account Managers, sharing best practices and coaching for effectiveness 
• Support development of account management playbooks, tools, and processes 
• Partner with leadership to ensure account management practices are scalable and aligned with company goals 
• Model professional client stewardship and relationship-building skills for junior team members

Collaboration with Internal Teams

• Partner with Client Success to ensure seamless support and resolution for strategic accounts 
• Collaborate with Language Services leadership on planning and capacity for large-scale client needs 
• Work with Marketing on tailored campaigns, events, and content that strengthen strategic accounts 
• Partner with Finance and leadership on renewals, pricing strategies, and revenue forecasting

Reporting & Metrics

• Maintain strategic account plans, revenue forecasts, and relationship maps for assigned accounts 
• Track account growth, profitability, and retention metrics to ensure long-term success 
• Provide regular updates to leadership on enterprise account performance and risks 
• Identify trends across strategic accounts to support continuous improvement

Professional Conduct & Representation

• Represent Linguava with professionalism and integrity at client meetings, events, and industry forums 
• Communicate clearly, consistently, and proactively with clients and colleagues 
• Uphold Linguava’s commitment to delivering extraordinary client experiences and long-term partnerships

Qualifications

Education, Certifications, & Licenses

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred

Professional Experience

•  6–8 years of experience in account management, client services, or business development 
• Proven success managing enterprise or multi-state client accounts in a service organization 
• Experience leading renewals, upsells, and contract negotiations with executive-level stakeholders 
• Healthcare or language services industry experience strongly preferred 
• Experience mentoring or coaching other account managers

Knowledge, Skills, & Abilities

Knowledge

• Deep knowledge of account management practices and strategic client relationship management 
• Strong knowledge of pricing models, contract structures, and negotiation strategies 
• Understanding of client satisfaction measurement and retention strategies at scale 
• Familiarity with healthcare or language services industry trends

Skills

• Exceptional communication and interpersonal skills with the ability to influence executive decision makers 
• Skilled in negotiation, consistently achieving favorable outcomes in renewals and expansions 
• Strong organizational and planning skills to manage complex, multi-stakeholder accounts

Abilities

• Build and sustain high-trust, long-term client relationships that drive growth and retention 
• Lead strategic account planning and align services with evolving client priorities 
• Anticipate challenges in complex accounts and coordinate effective solutions with internal teams 
• Mentor and guide Account Managers, contributing to overall team effectiveness and professional growth

Technical Proficiencies

• Customer Relationship Management (CRM) systems for account tracking and reporting 
• Contract management and e-signature platforms 
• Client feedback and satisfaction measurement tools 
• Business intelligence and reporting dashboards 
• Cloud productivity suites for communication, collaboration, and document management

Physical, Cognitive, And Sensory Demands

• Ability to sit or stand at a computer for extended periods and occasionally lift up to 15 lbs 
• Ability to analyze information, manage competing priorities, and make timely, thoughtful decisions 
• Close vision required for computer use and for reviewing client records, contracts, and reports 
• Frequent verbal communication in meetings and calls, and clear written communication skills

Work Schedule & Availability

This is a full-time position based on a standard business schedule of Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. Occasional flexibility in start and end times may be needed to accommodate business needs. Primary work is performed on-site at the Portland office, with the option to work from home in accordance with company hybrid-work policies. Ability to travel (<20%) for client meetings, conferences, and industry events is required.

Notices

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must be legally authorized to work in the United States and able to meet federal employment verification requirements. Linguava does not sponsor employment visas.

Offers are contingent on job-related background checks conducted in accordance with applicable federal, state, and local law (and only at the appropriate stage of the hiring process).

All job requirements are subject to reasonable accommodation and may be updated to meet legitimate business needs in compliance with applicable law.

Linguava provides equal employment opportunities to all employees and applicants. We consider all qualified applicants without regard to race, color, religion/creed, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin/ancestry, age, disability, genetic information, marital status, veteran or military status, citizenship or immigration status, or any other status protected by applicable law. We are committed to creating an inclusive environment for all employees.

We consider qualified applicants with criminal histories consistent with applicable laws. Compensation decisions comply with applicable federal, state, and local equal pay and pay transparency laws.

Employment with Linguava Interpreters, Inc. is at-will and may be terminated by either the company or the employee at any time, with or without cause or notice, subject to applicable law.

Applicant Privacy Notice

Last Updated: August, 2025

Linguava Interpreters, Inc. (“Linguava”) is committed to protecting the privacy of applicants. This notice explains what personal information we collect during the hiring process, how we use it, how we disclose it, and the privacy rights available to applicants residing in California, Colorado, Connecticut, Utah, and Virginia.

Information We Collect

We May Collect:

• Contact details (name, email, phone, address) 
• Resume/CV, education and employment history, qualifications, and references 
• Information provided during interviews, assessments, or skills tests 
• Background check information (where permitted by law and with any required disclosures/consents) 
• Communication preferences and records related to your application

Sources Of Information

• Directly from you (application materials, interviews, assessments) 
• From references you authorize and service providers (e.g., background check vendors) 
• From publicly available professional profiles (where permitted by law)

How We Use Information

• Evaluate qualifications and manage the application, interviewing, and selection process 
• Communicate with you about your application and potential employment 
• Conduct permissible background checks and verifications 
• Comply with legal, regulatory, audit, and reporting obligations 
• Improve our recruiting processes and candidate experience

Disclosures Of Information

We may disclose personal information to:

• Service providers that support recruiting, background screening, information technology, or legal compliance 
• Government authorities or regulators as required by law 
• Internal personnel with a business need to know (e.g., hiring managers, HR, legal)

We do not “sell” or “share” applicant personal information, and we do not use it for targeted advertising as those terms are defined by applicable state laws.

Retention

We retain applicant information only as long as necessary for the purposes described above and to comply with legal, regulatory, and record‑retention requirements.

Your Privacy Rights

Last Updated: August, 2025

Depending on your state of residence, you may have the right to:

• Access: request confirmation and a copy of personal information we maintain about you 
• Delete: request deletion of personal information (subject to lawful exceptions) 
• Correct: request correction of inaccurate personal information 
• Portability: request a portable copy, where required by law 
• Limit Use of Sensitive Personal Information (California): request limitations on certain uses/disclosures of sensitive data, where applicable

How To Exercise Your Rights

Submit A Request By:

• Email: privacy@linguava.com 
• Toll‑free: 1‑800‑716‑1777

We will verify your identity before processing a request. You may designate an authorized agent (California) by providing a signed authorization and we may still require verification.

Appeals (Co/Ct/Va)

If we decline to take action on your request, you may appeal by emailing privacy@linguava.com with the subject line “Privacy Appeal.” We will respond within the time required by applicable law and explain our decision.

Non‑Discrimination

We will not discriminate or retaliate against you for exercising your privacy rights.

Children’S Information

Our applicant process is intended for adults. We do not knowingly collect personal information from children in connection with applications.

Changes To This Notice

We may update this notice from time to time. The “Last Updated” date reflects the most recent revision.

Contact Us

• Questions about this notice or our handling of applicant information: 
• privacy@linguava.com | 1‑800‑716‑1777 | 12106 NE Marx St, Portland, OR 97220

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