Customer Service Specialist - Fluent French (Fixed Term 12 months)

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

The mission:

We are looking for an experienced Customer Service Specialist, fluent in French, to help us keep growing. This is a 12-month fixed-term and full-time position based in Milan, where a minimum of 3 office days are required, while the other two can be worked remotely, as per our smartworking policy. 

You Will:

• Communicate with customers via telephone, email, online chat, or social media
• Be a point of reference for the first level agents in case of need
• Document personal information to create, update, or adjust customer accounts following strict guidelines
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Interact with the different departments on behalf of the customers
• Take the extra mile to engage customers

You’ll be great for this role if: 

• Familiarity with CRM systems and practices
• Minimum of two years Customer service experience or the equivalent experience.
• Availability to work in shifts
• At least C1 level English and French (it will be tested, so better be honest ;)
• Italian is a plus
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel

Recruitment Process:

1) A quick chat with one of our Talent Acquisition team member
2) The first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
3) A business case
4) A final chat with Simone, our CEO

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. 

Pro tip: send your CV in English 😉

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.