Business Intelligence Analyst

About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry.  As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The Operations Analyst- 1P Ecommerce is responsible for providing data-driven insights and operational automation to optimize the direct-to-consumer ecommerce channel, by  focusing on building operational reports, creating automated workflows, analyzing customer funnel performance, managing inventory planning, and supporting pricing strategies through market analysis and AI-powered tools.

Responsibilities

• Build and maintain all operational reports and dashboards for the 1P ecommerce channel
• Create analytics reports to track customer funnel performance, conversion metrics, and operational KPIs
• Develop automated reporting for call center agent performance and operational metrics
• Perform inventory planning based on sales metrics and demand forecasting
• Conduct market pricing analysis to support competitive pricing strategies
• Design and implement automated workflows using n8n for logistics, shipping, and customer communication
• Leverage AI tools and prompt engineering to optimize operational processes
• Create and maintain retargeting campaigns for funnel drop-off customers
• Implement automation solutions using various LLMs and AI platforms
• Build automated data collection and processing workflows.
• Write advanced SQL queries for complex data analysis and reporting
• Collaborate with product teams to prioritize bug fixes and feature improvements
• Monitor and analyze customer behavior patterns using analytics platforms
• Support pricing elasticity testing and promotional strategy analysis
• Support A/B testing initiatives for funnel optimization

Qualifications

• College in related areas such as Business Administration, Communications or similar.
• 2-3 years' experience with automation tools, particularly in workflow automation in mobile device financing, fintech, or ecommerce operations.
• Advanced SQL proficiency for complex data analysis and reporting, as well AI and prompt engineering expertise with various LLMs (ChatGPT, Claude, etc.), PostHog, HEX, and/or Snowflake (strong plus).
• Strong analytical skills with data-driven approach to problem-solving
• Knowledge of ecommerce or fintech operations, preferably in mobile device financing
• Understanding of customer funnel analysis and conversion optimization.
• Familiarity with social media and advertising analytics platforms
• Knowledge of statistical methods and A/B testing frameworks
• Communication skills for effective cross-functional collaboration

Benefits

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellnes perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium 
• 13% Saving funds 
• $2,000 MXN monthly grocery coupons
• $2,000 MXN monthly restaurant coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening