eCommerce Implementation Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary Of This Role

Provides front line support in a conversion to ensure client functionality is properly selected to meet clients specifications and expectations resulting in a fully successful implementation. Sets up and installs technical systems, applications, or process designs for clients'/company's outsourced technology and business process solutions. Works directly with client to manage initial access, supports map and transfer data, creates required process documents, and trains or coordinates training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to other product and system integration teams for resolution, where appropriate. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

What Part Will You Play?

• Advises clients that have moderately complex setups to create a specialized system configuration for processing. Serves as module(s) functional subject matter expert (SME) while actively participating in scope/discovery meetings to understand clients' current solutions' offerings and future business needs. May lead meetings in the absence of Assessment and Consulting, where/when applicable. Proactively offers guidance and recommendations on product/service functionality based on triggers within a discussion or variances to standards and norms typically seen within implementations. Reviews scope documents, advises on routine errors and omissions (such as: readily and easily advises clients where incorrect/inconsistent options settings within the covered module(s) are causing the reported issue along with providing a thorough reason and resolution of the issue, or with more complicated products (e.g. chip) has an understanding of the setting requirements based on the chip set in question, but may need some guidance to complete the set up), and utilizes corrected document to preset Options configurations in preparation for future Options selection, test plans, and issue resolution sessions. Leverages understanding of clients' existing functionality in order to properly train and assist clients with system parameters decisions.
• Performs Option compares per region throughout the implementation process. Provides recommendations or adjusts setting for discrepancy resolutions. Acts as the primary point of contact for a single client on several modules or functions and multiple environments during the conversion/deconversion/start-up process. Participates in new environment set up as a single function SME and consults with clients and internal groups as needed.
• Assists Data Map team with internal field Options level decision mapping; validates mapping is consistent with client configuration plan. Leverages a strong Data Segment (functionality) knowledge in order to manually perform field level verifications for multiple events prior to conversion. Analyzes and defines data (i.e., data mapping, product features, statements, cards, interfaces) while collaborating with technical teams to document requirements.
• Performs First Occurrence testing (such as: statement drops, loyalty/reward updates, etc. for Issuing; end-to-end test transaction, interchange qualification monitoring, reject validation, etc. for Acquiring) to include modifying/creating test cases, creating test data, documenting the results, and resolving or assigning ticket as needed on issues.
• Proposes solutions and resolves issues (such as: terms issues including incorrect finance charges posting on accounts, or authorization issues including incorrect declines on multiple accounts; merchant funding issues including transaction rejects and overall processing questions) through root cause analysis to gain understanding and communicates to areas impacted. Handles impacts as they are identified or issues arise. Updates the internal metrics and dash board tools throughout the implementation process.
• Provides preliminary client education on system functionality to include: gathering requirements; preparing documentation; testing and making formal presentations. Monitors and provides functional education for a smooth transition to the long-term support team through education of client and internal resources. Continues to provide support throughout the transition phase, as needed.
• May develop simple to complex business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications by leveraging system or module knowledge in the design of system screens and database structures, where/when applicable.

What Are We Looking For In This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Major in Business or Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree, TSYS systems or industry related experience strongly preferred.
• Typically Minimum 4 Years Related Experience
• Experience in business, information systems, or finance related field required.
• Polish (at least C1 - both spoken and written) and English (at least B2)

Preferred Qualifications

• Typically Minimum 4 Years Related Experience
• Experience in system integration, implementations, and conversions preferred.

What Are Our Desired Skills And Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
• Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution is based on a broad base of business knowledge.
• Prioritizing/Multi-tasking - Ability to manage priorities in a matrix managed environment.
• Facilitation and Negotiation - Demonstrates the ability to stay on task and lead to results, maintain scope, and negotiate between differing objectives to arrive at consensus within timeframes given.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.