Director, Industry Relations, Global Payments

Work Location:

New York, New York, United States of America

Hours:

40

Line Of Business:

TD Securities

Pay Detail:

$150,000 - $215,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred Qualifications:

Global Payment and Deposit Solutions (GPDS) builds and transforms the operating model and infrastructure capabilities that support the Payments and Deposit Services of TD Securities. Our mission is ‘To Deliver World Class Service’ to all internal and external clients as we place a focus on people, processes, and controls. To achieve this, we need great people that are innovative, customer-focused and have a continuous improvement mindset along with strong knowledge of payments and deposits.

GPDS is a rapidly evolving and dynamic team and for highly motivated professionals looking to make an impact. We are looking for individuals who will help us shape the Future of Payments for TD and continue to build TD's presence and influence within the industry. We are responsible for the delivery of TD's Payment Modernization Program including regulatory, cybersecurity, payment products, SWIFT, and Correspondent Banking Services related projects for TD's global footprint. Our projects are designed to deliver the future of payments, including innovative business services, data models, and best in class technology infrastructures that support over $5 Trillion (and rapidly growing) worth of payments daily.

Position Overview

The Director of Industry Relations will lead strategic engagement with key financial market infrastructures (FMIs), including SWIFT, Payments Canada and Bank of Canada, with a strong focus on cybersecurity risk, operational resilience, and regulatory alignment. The role requires deep understanding of Canadian financial market infrastructure, SWIFT messaging and connectivity standards, and emerging cyber threats across the global payment's ecosystem.

This role acts as the senior liaison between the organization and external partners, ensuring effective representation in industry committees, forums, and crisis response initiatives, while advancing enterprise-wide understanding of systemic and operational risks.

Key Responsibilities: Industry Engagement & Relationship Management

• Represent the organization in industry committees and working groups in Canada (e.g., SWIFT CNMG and CNUG forums, Payments Canada advisory councils, BoC FMI forums).
• Build and maintain senior-level relationships with Canadian FMIs, SWIFT, and peer institutions to influence risk mitigation strategies and infrastructure evolution.
• Represent and act as the single point of contact for all FMIs that TDS is a direct or indirect participant.

FMI Policy & Strategic Direction

• Guide internal understanding of the evolving FMI landscape in Canada, including modernization of payments systems (e.g., Lynx, RTR) and related regulatory expectations.
• Work with internal stakeholders (e.g., operations, cyber risk, treasury, technology) to ensure preparedness and alignment with FMI and SWIFT compliance mandates.
• Track and inform internal strategy based on changes in FMI rulebooks, SWIFT Customer Security Program (CSP) standards, and BoC expectations.

Cybersecurity & Risk Oversight

• Provide thought leadership on systemic cyber risk issues affecting FMIs, particularly those related to SWIFT and clearing & settlement systems.
• Monitor and assess cyber risk developments from global bodies (e.g., FS-ISAC, FSB, CPMI-IOSCO) and translate implications for internal stakeholders.
• Lead internal response planning for FMI-related cyber incidents (including SWIFT-related disruptions or market-wide cyber events).

Regulatory & Compliance Coordination

• Serve as the point of contact for FMI-related regulatory inquiries or audits concerning SWIFT compliance, cyber resilience, or operational continuity.
• Ensure internal policies reflect industry best practices for FMI risk management and cyber resilience.

Payments Modernization

• Consult on CA-Global strategic approach (focusing on ISO readiness and industry mandates) to Payments business and tech teams.
• Contact point for all industry initiatives across global FMIs – communicate to GPDS team. 

Job Requirements:

• Require extensive experience and deep knowledge and expertise on SWIFT capabilities /services in the various sectors that TD could capitalize to be fully engaged and be an influential industry participant and/or partner, e.g. Banking, Capital Markets, Corporates, Market Infrastructures and SWIFT Standards.
• In depth knowledge of industry, regulatory and compliance spaces in order to manage the Operational, Regulatory, Financial and Reputational risks
• Ability to develop strong business relationships with internal partners and stakeholders to elicit necessary information to provide value-added service
• Confident with strong communication skills and the ability to articulate complex issues in a simple and concise manner with external partners, i.e. industry’s Subject Matter Experts.
• Proven ability to make an impact and mobilize change mindset with internal and external partners
• Effectively lead and direct stakeholders to assess and resolve issues under tight timeline
• Excellent presentation skills with a demonstrated ability to develop meaningful and succinct presentations to positively influence strategy and decisions
• Exceptional problem solving capabilities and an ability to collect and analyze data and provide insights.
• Sound analytical skills with the ability to problem solve and ‘think outside of the box’
• Highly motivated individual with a proven track record to deliver results

Education & Experience:

Undergraduate Degree Required.

10+ years relevant experience.

Payment Product & Capability Domain Knowledge:

• Substantial knowledge of SWIFT messages and ISO20022.
• Deep understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.
• Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting.
• Familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset.

Preferred Qualifications:

• Consulting and / or strategy experience preferred, demonstrating problem-solving, analytical thinking, and effective stakeholder management.
• Tier 1 bank or financial institution experience preferred.
• Strong oral and written communication skills.
• Ability to work collaboratively and independently, exercising sound judgment.

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

The Director, TDS Operations oversees a large and significant multi-faceted operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex operational activities/ analysis and/or specialized project support or services within Global Operations.

Education & Experience:

• Undergraduate degree/ college diploma preferred and/or
• 7+ years relevant experience and 5+ years of people management experience
• Advanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations
• Knowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives.
• Knowledge of current and emerging trends in the industry and market
• Knowledge of risk management environment, standards and regulations
• Strong knowledge of process management to drive efficiency
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Ability to forecast initiatives and demand in order to develop annual strategic plan
• Skill in managing budgets and resource allocation
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Skill in talent development and performance management
• Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
• Skill in negotiation and partnership
• Skill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quo
• Skill in leadership, mentoring, coaching and performance management
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form with partners at all levels including senior management
• Ability to work collaboratively and build relationships
• Skill in organization and time management
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to process and handle confidential information with discretion

Customer Accountabilities:

• Leads a business unit involved in designing and providing assigned service or functionality covering a significant area of TDS Operations
• Identifies and responds to changes in the business environment and establish action plans to address client issues and priorities
• Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience
• Top level escalation point for significant risk matters/exceptions; oversee problem resolution
• Oversees research, development and implementation of new processes, technologies or operating models
• Sets service and control standards, implement and operate systems to monitor service delivery
• Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement
• Builds a client-centric, collaborative and innovative culture

Shareholder Accountabilities:

• Works closely with key business leaders to develop business plan, ensuring the optimal use of resources, and leverage operating model to maximize efficiency, effectiveness and scale
• Ensures appropriate escalation protocol is in place and operating losses are reported appropriately
• Protects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed
• Collaborates with service delivery units, technology, finance and other functional specialist groups to ensure integrated service delivery, risk mitigation and compliance with applicable internal and external requirements
• Owns process development and documentation; ensure processes utilized are effective and efficient
• Monitors productivity and efficiency, operating systems to continually improve delivery capability consistent with overall financial and service objectives
• Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups, and may have sign off authority on projects of larger scale and/or complexity
• Conceptualizes/ defines change framework and contribute to strategy discussions; act as a key change champion for a defined area 
• Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Participates in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments
• Assesses performance based on team and function analytics

Employee/Team Accountabilities:

• Contributes to the development of business segment and/or enterprise functional strategic priorities within Global Operations & Business Services
• Develops annual and long-term plans for own area and influence plans beyond area managed
• Provides both leadership and guidance in managing the overall team
• Sets targets and objectives for the team
• Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Ensures ongoing training and development of staff to meet department objectives for service and productivity
• Leads process of establishing performance objectives for the team, set people managers' performance objectives and ensure tracking, coaching and performance is adequately addressed and reported in a timely manner for team and individual performance above and below established objectives
• Manages employees in compliance with all human resources policies, procedures & guidelines of conduct
• Promotes a fair and equitable environment that supports a diverse workforce. encourages the team to achieve common goals and objectives, and creates an environment where the team freely escalates performance and production challenges
• Facilitates change through positive reinforcement of milestones and successes as well as encouraging open discussion
• Operates with a One Team mindset

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
 

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.