Director, Workplace Operations & Experience, AMER - West

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We are looking for a Director of Americas Workplace Operations & Experience-AMER-West. The position will manage a regional team responsible for all aspects of workplace operations, services, and facilities management for leased and owned properties throughout the Western US including our 1M SF Global Headquarters in Santa Clara, CA. and will help drive continuity in the employee & customer experience across all sites in the Americas. 

This role is critical to driving our business, culture and sustainability goals across the Americas West Region. We are looking for a dynamic and mission-driven individual with a passion for delivering world-class experiences that allow our employees to do their best work any place, any time! You will be both execution focused, ensuring our day-to-day business runs frictionless, and strategy focused, making sure we are contributing to Palo Alto Networks long term success.

This is an in office role based in our HQ, Santa Clara CA

Your Impact

• Provide leadership, guidance, and coaching to a diverse team of workplace and facility managers, ensuring the successful execution of workplace operations and experience needs, including the  IFM programs across multiple America - West sites.
• Be a thought leader, and develop and implement new and improved standards or processes to drive a culture of innovation & continuous improvement to elevate the workplace experience for locations under management, and replicate at other sites where applicable.
• Own the delivery of hard and soft services in the Americas West Region, including facilities services for office and lab infrastructure, Event Management, Amenities, Property Management and Support Services such as mail and shipping & receiving.  
• Be an employee experience advocate and a builder of employee-centric  programs to drive  employee success and engagement across America's West Region.   
• Be a partner to the business and other internal teams such as Design & Delivery,  IT, Security, EHS, Finance, etc. to help drive collaboration, strategy, problem solving and communications.
• Manage an existing team made up of both employees and service partners, and ensure this team is, and remains, optimally sized and prepared to meet the company’s needs as measured through SLAs and defined KPIs. 
• Manage contracts and procurement for services, materials, and minor projects.
• Respond to escalations and lead resolution of issues with a customer-first mindset.
• Lead the management of minor construction, tenant improvements, and lab reconfigurations in coordination with design & delivery teams.
• Provide input during planning and execution of space optimization initiatives and site strategy efforts.
• Engage proactively in Corporate Social Responsibility; drive our Places Sustainability Strategy and sustainable building standards.
• Maintain financial responsibility for the development and management of the operations budget for all sites
• Establish and maintain a strong working relationship with Landlord/Property Management teams

Qualifications

Your Experience

• Bachelor’s degree or equivalent experience in Facilities Management, Engineering, or a related field.
• 12+ years of workplace and facilities operations experience in a corporate environment, preferably in the tech sector.
• Proven track record managing large, complex, and high needs campuses with both office and lab environments.
• Excellent communication & presentation abilities, stakeholder management, and team leadership skills.
• Expert knowledge of financial concepts, financial analysis, budget formulation, and business case development 
• Exceptional project management skills with energy and enthusiasm to deliver aggressive targets, timelines, and client satisfaction needs.
• Well honed  technology skills including Google Docs, Sheets, Slides, Asana, and other platforms to develop compelling & persuasive presentations and manipulate & synthesize data
• Travel to other locations under management and/or where needed.

Additional Information

The Team

Our People team at Palo Alto Networks works throughout the organization to enable...you guessed it, people. We’re one team – driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the world’s most challenging cybersecurity threats. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.    

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $203000-$278500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.  

• Our Commitment
• We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.