HELOC (Home Equity Line of Credit) Servicing Manager - Houston Office

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

LBF is excited to be adding to our Houston office.

The HELOC (Home Equity Line of Credit) Servicing Manager will report to the SVP of Servicing & Operations. This newly created position is responsible for supporting all Longbridge’s HELOC for Seniors® servicing oversight and projects. The role will be responsible for the launch of servicing oversight and ongoing growth of our HELOC for Seniors® business in Servicing.

Primary Job Duties:

• Lead the buildout of Longbridge’s new HELOC for Seniors® (H4S) servicing business
• Hiring, training and managing H4S servicing oversight team members
• Create H4S Policies and Procedures are developed for each area of oversight. Working with Compliance to ensure all policies and procedures are updated at least annually. Build out process flows for procedures that support the H4S Department
• Successfully lead workforce management; such as capacity planning, staff modeling, employee production management and schedule adherence
• Handle escalated customer and other type of complaints, by working with the subservicer and Longbridge compliance, to prepare and approve responses
• Assist with building and ongoing maintenance of the department’s workflow tools, such as internal workflow systems and its reporting capabilities, system enhancements as the business changes and training the tools to team members
• Serve as a liaison on data integration of subservicer and Longbridge’s data warehouse team by working with the subservicer, its vendors and IT (internal and external vendors) on developing technology and reporting enhancements for process and quality improvements
• Ensure regulatory and company policies are in strict compliance
• Other duties as described

Qualifications

Required Experience:

• Minimum of five years of HELOC mortgage experience and in-depth knowledge of HELOCs
• Excellent verbal, written and customer service focused communication skills with Senior Management and other internal/external Departments
• Strong leadership and history of building high performing teams
• Technical proficiency in Microsoft Office and building workflow tools
• Well versed in Tableau reporting system
• Ability to work under strict company deadlines and ability to execute under those deadlines

This position will be in the Houston Office Monday – Friday.

Additional Information

• Full benefits
• 401(k) with company match
• Paid time off
• Working in a growing and dynamic industry
• LBF is an EEO/AA/Vet/Disabled Employe
• Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites, set the estimated salary, not Longbridge Financial.

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