UX/UI Delivery Lead

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering User Experience experts with the resources to solve critical problems for the future of our business, which is why we need you.  

As the UX/UI Lead for the MITDC design team, you will play a pivotal role in enabling high-quality design execution across our digital products. You will guide the team in applying regional design strategies to local contexts, ensuring solutions are user-centered, scalable, and aligned with business goals. As a member of the Asia Segment Experience Design community, you will collaborate closely with cross-functional teams to lead user research, uncover pain points, and transform insights into effective design concepts and high-fidelity prototypes. Your leadership will ensure that design decisions are deeply rooted in real user needs and aligned with business objectives.

Position Responsibilities:

• Leading the design team to deliver high-quality, user-centred solutions across platforms, ensuring alignment with business goals and technical feasibility.
• Providing expert guidance and mentorship, helping team members grow professionally and produce impactful design outcomes.
• Managing design resources effectively across multiple projects, balancing priorities and timelines.
• Collaborating closely with key stakeholders to support successful product delivery, helping define problem statements, validate assumptions, and translate insights into actionable design strategies.
• Solving complex business and user challenges through design thinking, systems thinking, and data-informed decision-making.
• Ensuring design outputs reflect the company’s brand identity, maintaining consistency and quality across touchpoints.
• Facilitating cross-functional collaboration with engineering, product management, CX, and service design teams, resolving challenges through clear communication and shared understanding.
• Championing innovation, encouraging smart risks and new ideas that push the boundaries of design.

Required Qualifications:

• Bachelor's Degree in Design, Psychology, Human-factors or similar discipline. 

Technical

• At least 3 years of experience in leading design teams with the ability to guide team members fostering design outputs.
• At least 10 years of dedicated UX design experience designing complex solutions for complete digital environments. 
• Possesses strong expertise in design principles and systems thinking, with the ability to translate design concepts into tangible outputs. Provides professional design guidance and technical mentorship to the design team
• Ability to lead cross-functional collaboration with key stakeholders, effectively resolving challenges through clear and strategic communication.
• Proficient in designing complex digital design solutions across mobile, tablet, and desktop platforms, with extensive experience in HCD processes, usability testing methodologies, and accessibility standards.
• Capable of overseeing and ensuring the delivery of qualified design outputs that reflect the business value objectives and meet the business requirements.
• Demonstrates strong problem-solving skills, with the ability to guide the team in addressing the right challenges through effective and holistic solutions.
• Understands market and design language trends, and leverages that insight to influence and optimize the design direction of the company’s products.
• Oversee design delivery quality through structured QA checkpoints and feedback loops, ensuring alignment with regional standards and stakeholder expectations.
• Translate regional design standards into execution guidance for MITDC teams, ensuring consistency and scalability across markets.
• Identify and escalate delivery risks, misalignments, and blockers early, ensuring smooth progress and stakeholder alignment.
• Facilitate design review milestones and consolidate feedback across regions and markets to drive continuous improvement.
• Own design execution across MITDC and regional teams, coordinating review checkpoints and ensuring timely, high-quality delivery.

Communication

• Excellent and effective communication and persuasive skills are required.
• Excellent command of spoken and written English

When You Join Our Team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid