Customer Journey Expert Securities - Based Lending - Products - PBWM DBNL

Customer Journey Expert Securities-Based Lending - products – PBWM DBNL, GJA 17, Amsterdam

The Opportunity

“Which dreams and ambitions do you want to come true? For now, for later, for yourself, for people in the world around you? How does your wealth help to have a meaningful life?” These are questions we ask our private banking clients and which we help them to answer.” Strong financial results are important and go hand-in-hand with sustainable investments.  Are you excited to help private banking clients find out the answers to these questions? If so, we have an exciting opportunity and are looking forward for you to join us!

With Securities-Based Lending, our private banking clients take out a loan with their securities portfolio as collateral. For our clients, these are the cheapest and most flexible loans, although they can be tricky as they leverage the portfolio which means that any up- or down turn is amplified. While ING has a high commercial ambition for Securities-Based Lending, in the Dutch market they face strong competition and show rapid technological developments.

Your Role

We are looking for a Customer Journey Expert, to join our Securities-Based Lending product team. The team is responsible for the maintenance and development of Securities-Based Lending products. You wil play a key role in developing and executing our strategies for improving customer experience and for rapid profitable growth of the Securities-Based Lending book.

As CJE you are delivering and developing everything around the Securities-Based Lending product as the center point between the market, clients, sales, and other internal parties such as Credit Risk, Finance, Compliance and IT.

You design and track customer journeys and create and deliver relevant Securities-Based Lending products, marketing and/or channel strategies with a focus on Lombard Loans, taking decisions based on customer data, being responsible for business outcomes, and coordinates with relevant internal and/or external stakeholders, in order to design new and continuously improve existing customer experiences. You report hierarchically to the PBWM Securities-Based Lending Product Lead.

Key Specific Responsibilities

• Take ownership on risk management and follow the appropriate procedures to assess and mitigate financial risk and non-financial risk while operating complex standardized business processes, in order to protect the organization from undue risks.
• Interpret commercial results and provide insights and recommendations on commercial trends. Help managers make effective decisions based on the data, and ensure they are clear on the implications.
• Prioritize and help leaders address the most critical gaps in providing a meaningful customer experience; lead the development of road map to address root causes and redesign journeys.
• Take responsibility for all aspects of a life cycle of the Securities-Based Lending product, including long- and short-term development and marketing. Stay abreast of trends in the marketplace to ensure the product's competitive position.
• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.

Behavioral Competencies

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, enlists a range of stakeholders to add value; ensures they are well informed and surprises are avoided. Confronts and challenges "us vs. them"; shows strong appreciation for others' efforts toward shared goals.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
• Acts independently using comprehensive knowledge and/or skills to conduct research and analyze data while guiding and training others on how to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.

Requirements

• 3 -6 Years of experience in a banking environment.
• Master’s degree
• You are analytically strong and can structure complex problems. Furthermore, your analysis gives a clear view on potential for improvement and out-of-the-box thinking comes natural to you.
• Proactive and eager to (further) build up knowledge of the Lending products, collaterals, covenants, IT Landscape and market.
• You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.
• You are a naturally collaborative person who listens and invests in others to achieve common goals.
• You love to challenge the status quo and are eager to propose creative solutions to problems.

What We Offer

• 36 hour working week.
• Location Amsterdam
• Investment in personal development and growth.
• Challenge and fun.

Your Application

We look forward to receiving it! You will receive a prompt response to your application. We may invite you to an interview at a time convenient to you.