Customer Journey Expert Securities - Based Lending - Products - PBWM DBNL

Customer Journey Expert Securities-Based Lending - products – PBWM DBNL, GJA 16, Amsterdam

The Opportunity

“Which dreams and ambitions do you want to come true? For now, for later, for yourself, for people in the world around you? How does your wealth help to have a meaningful life?” These are questions we ask our private banking clients and which we help them to answer.” Strong financial results are important and go hand-in-hand with sustainable investments.  Are you excited to help private banking clients find out the answers to these questions? If so, we have an exciting opportunity and are looking forward for you to join us!

With Securities-Based Lending, our private banking clients take out a loan with their securities portfolio as collateral. For our clients, these are the cheapest and most flexible loans, although they can be tricky as they leverage the portfolio which means that any up- or down turn is amplified. While ING has a high commercial ambition for Securities-Based Lending, in the Dutch market they face strong competition and show rapid technological developments.

Your Role

We are looking for a Customer Journey Expert, to join our Securities-Based Lending product team. The team is responsible for the maintenance and development of Securities-Based Lending products. You wil play a key role in developing and executing our strategies for improving customer experience and for rapid profitable growth of the Lombard Loan book.

As CJE you are delivering and developing everything around the Securities-Based Lending product as the center point between the market, clients, sales, and other internal parties such as Credit Risk, Finance, Compliance and IT. You will also be responsible for digitising process flows for the Securities-Based Lending products.

You design and track customer journeys and create and deliver relevant Securities-Based Lending products, marketing and/or channel strategies with a focus on Securities-Based Lending, taking decisions based on customer data, being responsible for business outcomes, and coordinates with relevant internal and/or external stakeholders, in order to design new and continuously improve existing customer experiences. You report hierarchically to the PBWM Securities-Based Lending Product Lead.

Key Responsibilities

• Act as a business partner to important internal customers and manage relationships with them, while taking guidance from senior colleagues.
• Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.
• Investigate all kinds of incidents and reports, and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.
• Take ownership on risk management and follow the appropriate procedures to assess and mitigate financial risk and non-financial risk while operating simple standardized business processes, in order to protect the organization from undue risks.

Behavioral Competencies

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, encourages and rewards continuous improvement and quality outcomes. Equips others to handle day-to-day tasks effectively on their own. Integrates systems to improve quality and service.
• Steps up to address difficult issues, saying what needs to be said. For example, addresses tough organizational issues and disagreements in a direct manner; guides others on how to stand up for their beliefs in the face of adversity. Can push back and say "no" when needed.
• Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Requirements

• 3 -6 Years of experience in a banking environment.
• Master’s degree
• You are analytically strong and can structure complex problems. Furthermore, your analysis gives a clear view on potential for improvement and out-of-the-box thinking comes natural to you.
• Proactive and eager to (further) build up knowledge of Lending products, collaterals, covenants, IT Landscape and market.
• You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.
• You are a naturally collaborative person who listens and invests in others to achieve common goals.
• You love to challenge the status quo and are eager to propose creative solutions to problems.

What We Offer

• 36 hour working week.
• Location Amsterdam; but also, from home.
• Investment in personal development and growth.
• Challenge and fun.

Your Application

We look forward to receiving it! You will receive a prompt response to your application. We may invite you to an interview at a time convenient to you.