Recreation Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.

Responsibilities

• Oversee the day-to-day operations of Basecamp Ski Shop, rentals, and related recreational facilities.
• Develop and implement ski/snowboard activities and programs that enhance the guest experience.
• Maintain high visibility in recreational facilities, engaging with guests and employees ensuring service standards.
• Recruit, train, supervise, and motivate Basecamp staff.
• Track departmental performance metrics, guest feedback, and implement strategies for continuous improvement.
• Review daily arrivals to ensure proper handling of V.I.P’s and return guests, groups, etc.   
• Enforce all health, safety, and resort policies related Basecamp operations.
• Manage the department budget, including payroll, labor, expenses, and revenue targets.
• Collaborate with other departments (Front Desk, Concierge, Housekeeping, Engineering, Food & Beverage, Security) to ensure seamless operations.
• The ability to resolve guest complaints, troubleshoot issues, and interact with guests in a positive manner.
• Assist in administration duties such as scheduling, payroll, ordering, and disciplinary actions, performance reviews and
• Have detailed knowledge of the Jackson area including  leisure activities, sightseeing tours and attractions.  
• Provide information about Jackson Hole Mountain resort, other local ski hills, ticketing, reservations and conditions.
• Position is seasonal for Winter 2025-2026 season.

Preferred Qualifications

• Recreation Manager candidates must be motivated and have a positive attitude.
• Previous experience in a leadership role in recreation or leisure within a luxury resort or hospitality environment.
• Expertise in skiing or snowboarding required.
• Previous ski and retail shop, or supervisory experience preferred.
• Flexible schedule required in order to accomplish all major responsibilities. This includes evenings, weekends and holidays. 
• This position requires the ability to push, pull and lift up to 50lbs.
• Legal work authorization in the United States

Benefits!

• Discounted housing available! 
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf