Assistant Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.   

We are looking for an Assistant Director of Housekeeping who will manage the staff and will control the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. This position will support the goals of the Director of Housekeeping. Following budgetary guidelines for scheduling, staffing and supplies. This position will demonstrate analytical skills, prioritize and adapt to the changing needs of the operation. You will be a role model for the Four Seasons’ culture, demonstrate a solid work ethic, good business acumen and a passion for service.  

Responsibilities include but are not limited to:

• Manages the staff of the Housekeeping Department, demonstrating the best practices of leadership. Participates in interviewing and selection, evaluations and coaching, training and corrective action.
• Manages the daily operation including work distribution, Perfect Room Program, conducting room inspections (VIP, special attention, etc.), following up on special requests, and overseeing projects. Completes weekly schedule and monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Residence owners.
• Oversees and monitors the quality and productivity of external companies such as the laundry and dry cleaning Company, the overnight cleaning company and the window cleaning company.
• Conducts weekly inspections with the Hotel Manager, Director of Rooms, Director of Housekeeping, Director of Engineering and the Overnight Cleaning company in Front and Back of House areas as well as Guestrooms. Ensures proper follow up to identified issues.  
• Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services.  Ensures accuracy for Linen, Uniform and Supplies Inventories.
• Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.
• Assures that safe working practices are frequently reviewed, chemicals are used as directed and properly stored and equipment is in good working condition and regularly maintained.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Respond swiftly and effectively in any hotel emergency or safety situation.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.

Preferred Qualifications And Skills:

• Education: College degree preferred  
• Experience: 2-years of experience in a supervisory position in housekeeping  
• Skills and Abilities: Ability to operate a computer, read and write in English 
• No. of employees supervised: 10-40 
• Travel required: None 
• Hours required: Ten-hour shift; scheduled days and times may vary based on need. 

About Four Seasons Hotel & Private Residences Nashville  

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel features 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck. 

Service Culture

Currently operating over 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do. 

What To Expect

• Dynamic Employee Culture where you are encouraged to be your true self! 
• Inclusive and diverse employee engagement events all year-round 
• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay 
• Sick Pay, Disability Coverage and Life Insurance 
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts 
• Complementary Uniforms and uniform care 

• Complimentary Employee Meals

• Comprehensive learning and development programs to help you elevate your craft. 
• And so much more! 

Visa Requirements

Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship. 

Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. 

Learn more about what it is like to work at Four Seasons, visit us: 

http://jobs.fourseasons.com/ 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

https://www.facebook.com/FourSeasonsJobs 

https://twitter.com/FourSeasonsJobs 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf