Counter Agent

Counter Agent

Together with your team, you will be responsible for delivering seamless and professional customer-facing operations at the counter, supporting import and export processes and ensuring a smooth logistics experience. Your job will be to manage the release of shipping documents and cargo, coordinate with internal departments, and provide exceptional service that enhances customer satisfaction across the logistics value chain.

What we offer you

• • We offer an exciting job opportunity in a fast-paced and internationally growing logistics environment
• • You will work in a team of motivated and engaged colleagues with diverse backgrounds
• • We offer flexibility to work from home for a few days per week
• • An attractive compensation package including an annual bonus based on company performance

Key Responsibilities

• • Build strong relationships with walk-in customers and intermediaries by understanding their needs and providing tailored support
• • Ensure smooth handling of shipping documents and cargo release in line with company procedures and customer agreements
• • Take end-to-end ownership of customer inquiries and issues, resolving them professionally and efficiently
• • Coordinate with internal departments to support import/export operations and manage delivery orders and case files
• • Advise management on recurring service issues and customer feedback trends
• • Drive continuous improvement by identifying opportunities to enhance workflows and customer satisfaction
• • Support the digitization agenda by promoting the use of internal systems and e-features for shipment tracking and data accuracy

This is how you reach your goal

• • Strategic and proactive mindset
• • Analytical and systematic approach
• • Able to work independently, but also thrive in a collaborative matrix organization
• • Proactive and solution-oriented attitude
• • Enjoy working in a dynamic and international environment
• • Strong communication skills and a customer-centric approach

Your Profile

You possess excellent planning and multitasking skills, allowing you to manage various responsibilities without losing sight of the bigger picture. You are passionate about delivering outstanding customer service, and your strong communication skills help you resolve issues with confidence and empathy.

Moreover, You:

• • Preferably come with a background in logistics, freight forwarding, or customer service within the supply chain sector
• • Have previous experience in a customer-facing role
• • Enjoy identifying ways to optimize existing processes
• • Strong communication skills in Arabic and French, and a good written communication in English 

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.