Information Security Engineer

Information Security Engineer – Santa Ana, Costa Rica 

Does playing a vital role in business growth sound exciting to you?  Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as an Information Security Engineer. 

Western Union powers your pursuit. 

You’ll provide technical support and operational oversight for cloud-based services, with a focus on Content Delivery Network (CDN) and Web Application Firewall (WAF) configurations. This role will involve working closely with enterprise customers, internal teams, and Akamai’s infrastructure to ensure optimal performance, reliability, and security of cloud-based services. Monitors, evaluates, and maintains systems and procedures to safeguard internal information systems and databases and defines, implements, maintains information security practices and technologies to ensure appropriate protection of Western Union’s data.  

Role Responsibilities

• Provide technical support for CDN and WAF configurations across enterprise-level cloud environments. 
• Troubleshoot performance, connectivity, and security issues related to web traffic delivery and protection. 
• Collaborate with internal teams and external stakeholders to ensure high availability and optimal performance of cloud services. 
• Monitor service health and proactively identify areas for improvement or risk mitigation. 
• Support  incident response and contribute to post-incident reviews and root cause analyses. Document technical solutions and contribute to internal knowledge bases. 
• Stay current with industry trends and best practices in cloud networking and application security. 
• Research, recommend, and implement changes to enhance systems security. Educates and communicates security requirements and procedures to all users and new employees.   
• Act as a technical liaison for CDN/WAF cloud services, supporting enterprise-level clients. Troubleshoot and resolve complex issues related to CDN, DNS, HTTP/S, TCP/IP, and security configurations. Monitor and maintain service performance, proactively identifying and mitigating risks. 
• Collaborate with Vendor's Support, Network Operations, WU Cyber Fusion and Engineering teams. Also, mentor junior and SOC engineers and contribute to continuous improvement initiatives. 

Role Requirements

• Minimum bachelor’s degree in computer science, or similar fields.   
• Five or more years in the information technology field. 
•  At least two years of experience with WAF technologies, preferably Akamai WAF/Kona Site Defender, including hands-on experience.  
• Experience with other WAF platforms such as F5 ASM/Advanced WAF, Cloudflare, or Signal Sciences is a plus. 
• Experience with API security and bot mitigation strategies are preferred. 
• Ability to communicate technical security requirements to technical and non-technical personnel. 
• Relevant certifications such as GSEC, GCIH, or WAF/CDN vendor-specific certifications are not mandatory but considered a plus. 
• Ability to collaborate with technical and vendor personnel including cloud service providers. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• AsociacióN Solidarista

• In house company doctor services  

• Transportation Services Options

• Referral Program Award

• Pan American Medical and Life insurance  

• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#Li-Ggc #Li-Hybrid

Estimated Job Posting End Date:

09-29-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.