Investigator

About Fwd Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

Job Purpose

Serve as a focal point between CIS and 1st Line / related partners  / Group office and conduct comprehensive investigations of alleged internal fraud and unethical business practices as well as provide an advisory to other functional team and provide information and findings to the Fraud Resolution Committee on a regular basis.

Key Responsibilities:

• Conduct professional investigative interviews and investigation on material fraud incident where required.
• Liaison with relevant departments/units for fraud resolution, customer recovery, disciplinary action,  financial damage recovery, and legal action
• Conduct irregular pattern study, trend and data analysis to proactive respond and prevent fraud possibilities
• Execution of proactive intelligence tool for fraud early detection that support, complement, and leverage fraud risk prevention, detection, and mitigation programs.
• Adhoc assignments as necessary