Communications & Engagement Manager

Who Are We?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden World Programme: Communications & Engagement Manager

Job Summary

Today there are numerous ways of working across our many businesses, countries, and 22,000 colleagues. Howden World is a new initiative that looks to harmonise these ways of working and unite our colleagues around the world. This programme will transform how we work and collaborate. As such, current ways of working will need mapping to the new technologies and proposed ways of working.

We are therefore in need of a proactive individual to assist in the deployment and adoption of Howden World across our organisation. We are looking for a skilled communicator who can support our business on the journey, identifying how their existing ways of working would map and translate into the new world, and leverage the new tools at their disposal to deliver efficiencies and added value.

This role will work closely as part of our change and communications team to support the rollout of our new internal communication platform to over 20,000+ colleagues across our global business. This role will support project coordination, user engagement and training, to ensure a seamless rollout and positive user experience.

This role is initially a 3-month fixed term contract, reporting within the Change Team working closely with our Programme Team, Group and Regional Communication functions.

Key Responsibilities

• Project Support: Working as part of the programme team in coordinating rollout activities, timelines, and stakeholder communications.
• Local Business Support: Being an interface between the programme team and comms team, working with local business leads and comms teams to assess current channels used and existing ways of working, and support them with mapping and adapting to the new channels and ways of working. A key aspect of this role will be supporting the business to understand the value of the new platform and how this can support their day to day marketing and business development activities and enable cross selling opportunities.
• Collaboration: Work closely with the Group Communications team to disseminate templates and change communications to support the local launch of Howden World.
• Communication Delivery and Content Management: You will be someone who can support and input into strategy as well as be able to roll up your sleeves and support with the development of materials to help people understand and adopt the change. This will include developing content, writing emails, working with our video production specialists, and supporting tactical communication materials as needed.
• Content Management: Help manage and update content within the Howden World SharePoint platform.

Skills And Experience

• Familiarity with Microsoft 365 tools, especially Teams and SharePoint, and experience with social platforms such as Viva Engage.
• Highly skilled at creating communications that convey information clearly and succinctly to diverse audiences with varied backgrounds and languages.
• Excellent copywriting skills and attention to detail.
• Exceptional communication and interpersonal skills.
• Organised, detail-oriented, and able to manage multiple tasks simultaneously.
• Proven experience of working with a wide variety of stakeholders, including senior leaders, technical subject matter experts, and colleagues outside the UK.
• The drive and desire to showcase their communication skills in a fast-paced and entrepreneurial environment.
• The ability to build relationships and empathy with people at all levels of the organisation.
• Ability to create engaging communication materials.

Background

In addition to being able to demonstrate that you have the above mentioned skills needed to perform the role, we are looking for someone with:

• Experience working in a global and diverse organisation.
• Experience of business development and working in a marketing background would be beneficial.
• Experience of working with Microsoft tools and internal social tools (e.g. Workplace, Viva Engage)
• Ability to work in a matrix and fast paced environment
• Six years + experience in delivering communications within significant and/or complex change programmes.
• Experience of working in a financial services/insurance industry would be beneficial but is not essential

Professional Qualifications

· A degree-level (or equivalent) qualification with a Marketing or Communications major or equivalent experience

What Do We Offer In Return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable Adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)