Sr. Service and Support Engineer – Economics and Maintenance Cost

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

The sky is no longer the limit as Nidec takes its technology off the ground and into the Aerospace market. As Sr Service and Support Engineer supporting the aftermarket service portfolio, which includes the MRO, the Technical Support channel and training at Nidec Aerospace team, you will have the opportunity to apply and develop your expertise to design the top-notch Aftermarket business organization.

Nidec is the world’s leading electric motor manufacturer and a true pioneer in electrification across a wide array of industries since its foundation in 1973, ranging from appliance and energy infrastructure, to ground transportation. Nidec Aerospace is a newly created Joint Venture between Nidec and Embraer which intends to take a leading role in the Electrification of Aircrafts. We are well-positioned and excited to support the aerospace industry in its ambitious transition to net-zero carbon emissions by 2050.

The ideal candidate will embody Nidec’s key pillars of Passion, Enthusiasm, and Tenacity with their passion to learn, enthusiasm to exceed market expectations, and tenacity to solve complex technical issues. From ideation to production, you will work with a diverse and experienced team of design engineers to support aerospace industry leaders and spearhead technological advances in transport decarbonization.

Job Description

Nidec Aerospace is seeking an experienced Engineer to help build and grow our Service and Support organization for electric propulsion systems. This role focuses primarily on Business Development within the Aftermarket Services domain, with responsibilities spanning strategy, customer engagement, and operational optimization.

Key Responsibilities:

• Lead portfolio business development for Service and Support strategy.
• Collaborate with the Sales team to address customer aftermarket needs during the bidding process.
• Forecast MRO (Maintenance, Repair, and Overhaul) demand based on product performance and maintainability, emphasizing economic benefits for end customers.
• Work closely with Technical Support, CRM, and MRO teams to optimize maintenance costs and ensure efficient service operations.
• Develop marketing intelligence processes to identify and capture aftermarket business opportunities.
• Partner with Engineering to define optimal aftermarket support strategies for various product topologies.
• Optimize support and maintenance strategies to extend engine service life and improve cost efficiency across the product lifecycle.
• Design and implement governance for key service metrics throughout the product development cycle.
• Establish processes for implementing Service Bulletins and Retrofit Campaigns.
• Develop innovative support and service solutions tailored to the evolving needs of the Advanced Air Mobility market.

Required Qualifications & Experience:

• Bachelor’s degree in Engineering (Electrical, Aeronautical, Production, or related field).
• Minimum of 7 years of experience in Aftermarket Technical Support within the aerospace industry.
• Strong expertise in Aerospace Aftermarket economics and business acumen in aviation.
• Proven ability in strategy development, process design, and organizational implementation.
• Deep understanding of operational processes across the value chain.
• Excellent analytical and problem-solving skills.
• Ability to adapt to shifting priorities in a fast-paced environment.
• Master’s degree in Marketing or Finance.

Preferred Qualifications:

• Experience in Technical Support and Business Development.
• Fluency in English; Portuguese is a plus.
• Strong project management and organizational skills.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office 365 (Excel, PowerPoint, Teams).
• Skilled in Power BI and quick to learn new tools and software.
• Capable of providing timely technical responses to internal and external stakeholders.

Additional Job Details

Technical – T4

Organizational Impact
• Works to achieve operational, functional, and/or business targets within team with major impact on departmental or job family results, using extensive technical principles
• Seasoned technical contributor; works under limited supervision
• Works independently on a wide range of moderately complex projects and may be responsible for entire projects or processes within team
• May contribute to the development of goals and planning efforts for the department
Communication & Influence
• Communicates with senior leadership and employees within and outside of department and/or job family on matters that require explanation, interpretation and/or advising; may communicate with external clients or partners depending upon the job area
• Influences employees within the business unit to agree and align on new concepts, practices and approaches
Innovation & Complexity
• Responsible for moderate to significant improvements of technical/business processes, procedures, or systems to contribute to the performance of the team
• Problems are moderately complex, requiring application of broad and deep experience and technical expertise, and may impact multiple departments and/or job family
Leadership & Talent Management
• Coaches, reviews and delegates work to other professionals
• Manages end-to-end projects or processes
Knowledge & Experience
• Requires extensive (deep or broad) technical knowledge of specialty area with cross-functional and working knowledge of industry practices/other areas, typically obtained through advanced education and strong experience
• Requires a bachelor’s degree or equivalent experience and minimum 7 years of prior relevant experience

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.