Referral Navigator

Department:

12894 Enterprise Corporate - Community Health: Administration Operations MG

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F, 8-5. Occasional nights and weekends for events and scheduled patient call backs.

Pay Range

$20.40 - $30.60

Essential Functions

• Manage the intake of social needs referrals and requests for ASN CHW team services
• Establish referral communication strategies for ASN team members
• Assist with internal and community-based organization outreach and relationship building work
• Provide training on the Find Help platform
• Assist with organizing Find Help data and updating user groups
• Help with Find Help technical management for listed ASN team programs
• Manage the CRH group email and respond to inquiries from internal teammates and external community partners
• Communicate with Community Health Worker team members to facilitate client care
• Identify resources for clients to overcome barriers to care and facilitates access to community resources, including locating housing, food, clothing, prenatal classes, parenting, and providers to teach life skills, and relevant mental health services.
• Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance
• Works to reduce cultural and socio-economic barriers between community members and institutions.

Physical Requirements

Light to moderate walking and standing, carrying small to medium sized boxes (no more than 5-10lbs) for occasional community events

Education, Experience and Certifications

• High School Diploma or GED required. Bachelor's degree in a relevant public health or human service field preferred. Strong interpersonal skills, good communication and literacy skills, and demonstrates the ability to develop rapport with community health workers and care teams required.
• Strong understanding of cultural competency with the target population
• Bilingual (English/Spanish) preferred
• Computer literacy desirable

Our Commitment To You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.