Kinaxis Maestro Support Consultant

Kinaxis Maestro Support Consultant3

Key Responsibilities:

• Act as the primary point of contact for Kinaxis Maestro support for the customer.
• Monitor and maintain the health of the Kinaxis Maestro platform, ensuring optimal performance and uptime.
• Support day-to-day operations including incident management, user issue resolution, and service requests.
• Perform data integrity checks, model validation, and integration monitoring.
• Conduct root cause analysis and implement permanent solutions for recurring issues.
• Manage and implement configuration changes and minor enhancements as per business needs.
• Coordinate with Kinaxis Product Support or internal teams for escalation of complex issues.
• Provide end-user support and deliver training or knowledge sessions when needed.
• Assist with periodic system upgrades, testing, and validation in collaboration with IT and business stakeholders.
• Monitor SLA compliance and deliver regular service performance reports.
• Proactively recommend improvements for system performance, user experience, and process optimization.
• Stay current with Kinaxis best practices, new features, and the evolving needs of the semiconductor industry.

Qualifications:

• Bachelor's or Master's degree in Supply Chain, Engineering, Information Systems, or related field.
• 5+ years of experience in Kinaxis Maestro, preferably in a support or managed services capacity.
• Experience in supporting Kinaxis for customers in the semiconductor industry is highly preferred.
• Strong understanding of supply planning, demand planning, inventory management, and order fulfillment processes.
• Hands-on experience in Maestro modules like Supply Planning, Demand Planning, Inventory Planning, etc.
• Proficient in authoring, configuring, and troubleshooting Kinaxis Workbooks, Tasks, Alerts, and Resources.
• Familiarity with data integration, ETL tools, and middleware (e.g., Dell Boomi, Informatica) is a plus.
• ITIL certification or experience in ITSM processes (incident, problem, change management) is a plus.
• Ability to work in a fast-paced, global, multi-time zone environment.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management skills.

Nice To Have:

•  Background in semiconductor supply chain operations or OEM/ODM ecosystem understanding.
• Kinaxis Maestro Certification (Author, Contributor, Admin).
• Experience working with cross-functional teams across supply chain, IT, and operations.