Resident Services Officer

Want to enrich lives and strengthen communities? Join Anglicare Sydney and help us improve the future of social services, one person at a time. 

Transform lives, every single day 

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.  

As a Resident Services Officer - Seniors Communities, you’ll be key to our mission to enrich lives and strengthen communities. Be welcomed into a compassionate, respectful and purpose-driven community where we don’t just talk about values - we live them.  

Your Opportunity

As a Resident Services Officer - Seniors Communities, you will play a vital front-line role in creating a welcoming, responsive and supportive environment for residents and their families. 

You will be delivering administrative support on day-to-day basis and may be required to provide occasional support on weekend and evening hours for scheduled residents activities and events whilst delivering high standard of customer service.  

This role supports the day-to-day life and wellbeing of residents, ensuring an excellent experience that reflects Anglicare’s mission and values. We are seeking someone who can work 2 days a week (15.2 hrs) with requirement to work from 8am start on Wednesdays and (Tuesdays or Thursdays). 

With integrity and resilience, you will: 

Lifestyle & Event Support 

• Support delivery of the lifestyle and activity calendar under the guidance of the Events Manager and in collaboration with the Events and Hospitality teams. 
• Provide hands-on help during resident events and functions, including room setup, sign-in, coordination, and feedback collection. 
• Assist with transport, guidance, and attendance support for residents attending events within the village as well as accompanying residents to events external to the village. 

Customer Service & Front-of-House 

• Respond promptly and courteously to all resident enquiries and concerns, ensuring appropriate follow-up or referral to other staff or services. 

Administration & Communication

• Provide administrative support to the team  
• Keep resident information systems (e.g. Epicor) accurate and up to date. 

Resident Support

• Work alongside the Bus Drivers to provide safe and courteous transport for residents and guests around the village, including during events or in response to resident needs. 
• Assist residents with practical day-to-day support (e.g. deliveries, accessing amenities), referring to the appropriate team when necessary. 

Problem Solving & Team Collaboration 

• Assist in identifying and resolving low-complexity operational issues raised by residents. 
• Escalate more complex matters to the Resident Services Coordinator or appropriate department. 

What You’Ll Bring

You are a highly motivated Customer Service focussed professional with a passion for people. Your ability to engage, communicate, and drive results will be key to success in this role. 

• Exceptional interpersonal and communication skills, with a compassionate and professional manner 
• Basic experience in event or activity support preferred 
• Customer-focused mindset with a desire to support older people with dignity and respect 
• Strong organisational and multitasking skills with keen attention to detail 
• Confidence using technology including Microsoft Office, phone apps, digital displays, and resident management systems 
• Problem-solving ability and initiative in daily operations 
• Warm, adaptable, and team-oriented approach 
• Experience in customer service, reception, or administrative roles (aged care or hospitality sector desirable) 

Ideally, you’ll bring your exceptional customer service skills with a desire to support older people with dignity and respect along with your ability to multitask with keen attention to detail. 

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.  

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.  

On top of that, here are just some of the tangible benefits you will enjoy in a career with us: 

• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free. 
• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging. 
• Ongoing professional development and leadership training to advance your career  
• Exclusive discounts to over 400 retailers 
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family 

Are you ready for a career that means more? 

To apply for this role, please click the ‘Apply’ button. All applicants will receive a response. 

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. 

Application Close Date: October 09, 2025