VM Showroom Senior Specialist

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isual Merchandizing Showroom Senior Specialist 

The Team

The EMEA Calvin Klein Visual Merchandising team is responsible for producing and delivering comprehensive visual guidelines, tools and Training to support the brand's vision and presence across the EMEA region. The VM team will ensure to drive brand elevation, consistency and commercial viability across various retail channels, including Full Price stores, Concessions, Outlets, and Wholesale accounts. Collaborating closely with key stakeholders to maintain a cohesive brand image that resonates with consumers while optimizing sales performance across the different retail channels 

The team plays a key role in the production and implementation of global creative concepts and campaigns, adapting them to meet regional needs while staying true to Calvin Klein’s brand identity. Collaborating closely with global teams to ensure that creative initiatives align with the latest brand strategies and regional demands. In addition, they oversee the design and development of regional showrooms, creating immersive, impactful spaces that showcase the brand’s latest collections and provide a blueprint for retail partners. Through their strategic approach, the EMEA Visual Merchandising team ensures that the Calvin Klein brand is consistently presented in a visually compelling and elevated way across all touchpoints, driving both brand value and commercial success in the region 

The Position

The Senior Specialist, Visual Merchandizing Showroom, plays a key role in managing communication channels between internal departments, EMEA markets, and the Hub Visual Merchandising team. This role also supports the strategic planning and execution of the Amsterdam showroom. As the main point of contact for internal visual communication on behalf of the EMEA Visual Merchandising team, this role ensures the accurate deployment of Visual Merchandising (VM), Windows, and Showroom guidelines and tools. 

Key Responsibilities

• Develop and Execute Communication & Training Strategies 

Design and implement communication and training plans tailored to the needs of EMEA Hubs, utilizing global tools and content adapted for regional relevance. 

• Coordinate Visual Information Delivery 

Plan, schedule, and manage the distribution of visual communication materials across EMEA markets through newsletters, digital platforms, and training events, aligned with the seasonal calendar. 

• Partner to Drive Retail Excellence 

Collaborate with EMEA, Hub, and Creative Concept/Visual Merchandising teams to build impactful training programs such as Regional Kick-Offs and Model Store initiatives.  

Contribute to innovation in tools, processes, and visual direction. 

• Oversee Communication Operations and Tools 

Maintain internal communication channels and tools.  

Manage visual distribution lists, respond to market inquiries, and ensure timely and organized inbox operations. 

• Best Practice Recaps

Create and distribute seasonal best-practice photo recaps in partnership with the VM and Windows teams. 

• Support Amsterdam Showroom Project Management 

Assist the Visual Merchandising Showroom Manager in planning and overseeing the execution of showroom activities for improved cross-functional alignment. 

Maintain the showroom calendar to support transparency and effective project coordination. 

Support showroom build-up and breakdown, coordinating with VM teams, vendors, and support staff. 

• Visual Tools & Operational Support 

Track and process team Purchase Orders related to showroom and visual projects. 

Capture seasonal Matterport models of the Amsterdam showroom to guide EMEA market implementation. 

Collect user feedback and insights to inform continuous improvement in tools and visual experiences. 

• Process Efficiency & Collaboration  

Partner with cross-functional teams, including Global, EMEA Stores, Buying, Marketing, Store Concept and Hub teams to ensure a cohesive 360° execution of creative design strategies. 

Foster a culture across your VM team and Hub VM teams of collaboration, innovation, and continuous improvement  

• Support the production process, including supplier coordination, budget oversight, and coordination of installations across showrooms. 
• Regularly update the inventory of existing fixtures and visual elements  
• Support day-to-day coordination with suppliers, including scheduling, logistics planning, and follow-up on deliveries and installations. 
• Assist in managing production and installation workflows by using tools such as Excel and relevant logistics platforms. 
• Organize Matterport scans of showroom environments and support the preparation of visual documentation for internal use. 
• Support communication with EMEA Hub teams by sharing updates, aligning on timelines, and helping ensure consistent execution in line with brand standards. 

Note: Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization. 

Measures Of Success

• Training session completion rate and communication engagement rate 
• Market adoption rate of visual tools and materials  
• PO processing accuracy and timeliness  

Requirements

• Bachelor’s degree in Visual Merchandising, Communications, Marketing, Fashion Management, or a related field (required). 
• Additional certifications in project management, digital communication, or retail design (a plus). 
• Minimum 3-5years of experience in Visual Merchandising, Retail Marketing, or Creative Services within a global or regional fashion/retail environment. 
• Experience working in cross-functional, multicultural teams and matrix organizations (required). 
• Proven experience managing communication channels and creating training/visual content across regions (required). 
• Experience with showroom operations and project management is highly desirable. 
• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word). 
• Strong working knowledge of Adobe Creative Suite (especially InDesign and Photoshop). 
• Comfortable using digital communication and collaboration tools such as SharePoint, Microsoft Teams, or Workfront. 
• Familiarity with Matterport technology and/or 3D showroom tools is a strong advantage. 
• Understanding of retail planning calendars, visual guidelines, and seasonal execution flows. 
• Strong visual communication skills and attention to detail. 
• Excellent project management and organizational abilities with the capability to manage multiple projects simultaneously. 
• Ability to translate global brand vision into regionally relevant content. 
• Strong interpersonal and communication skills, with the ability to collaborate across departments, time zones, and cultures. 
• Self-motivated, proactive, and comfortable working both independently and in team settings. 
• Agile mindset with a focus on continuous improvement and adaptability in a fast-paced environment. 
• Fluent in English (written and spoken) – required. 
• Proficiency in one or more European languages (e.g., French, German, Italian, Dutch) is a plus. 

At PVH, how we act is as important as what we do. Here are some key behaviours we expect from our people:  

ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.  

DRIVE CHANGE – we lead by example and are optimistic about change. We challenge the status quo but fully commit once a decision is made.  

CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.  

INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.  

TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other. 

Example: Customer Service Representative 

The Team

Within the Customer Support department, our mission is to deliver exceptional service and support to our clients, ensuring alignment with the company's overarching goal of enhancing customer satisfaction and loyalty. This position's team serves as the backbone of our department, collaborating closely with sales, marketing, and product development teams to drive continuous improvement initiatives forward. With an integral position in the team, the role contributes significantly to the department's operational efficiency, strategic growth, and overall success. 

The Position 
In this role as Customer Service Representative, you will play a crucial role in our organization's customer support function. As an integral part of our team, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service. Your contributions will be instrumental in achieving departmental and company objectives, ensuring high levels of customer satisfaction and retention. This position is pivotal in driving the department's success through proactive customer engagement and efficient problem-solving. 

Key Responsibilities:

• Respond to Customer Inquiries: Handle incoming customer inquiries via phone, email, and chat. Provide timely, accurate, and helpful information to address customer needs and resolve queries effectively. 
• Resolve Issues: Diagnose and troubleshoot customer issues by actively listening and analyzing the problem. Resolve issues promptly and accurately, escalating complex problems to the appropriate departments when necessary. 
• Product Knowledge: Maintain a comprehensive understanding of our products and services. Utilize this knowledge to offer informed support, answer questions, and provide guidance on product usage and features. 
• Customer Feedback: Collect feedback from customers about their service experience and relay this information to relevant teams. Use feedback to identify trends and areas for improvement, contributing to the enhancement of products and services. 
• Documentation: Accurately document all customer interactions, including details of inquiries, issues, and resolutions, in our CRM system. Ensure records are complete and up-to-date for future reference and follow-up. 
• Process Improvements: Identify opportunities for process improvements based on customer interactions and feedback. Suggest and implement changes to enhance the overall customer service experience and operational efficiency. 
• Training: Assist in training new team members by sharing knowledge, best practices, and providing support during their onboarding process. Ensure new hires understand the standards and procedures for delivering high-quality customer service. 
• Follow-up: Conduct follow-up communications with customers to ensure that their issues have been resolved to their satisfaction. Address any remaining concerns and confirm that the customer’s experience meets their expectations. 

Note: Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization. 

Measures Of Success

• Customer Satisfaction Scores: Maintain or exceed target customer satisfaction ratings as measured by post-interaction surveys. 
• First Call Resolution Rate: Achieve a high percentage of issues resolved during the first customer contact. 
• Response Time: Meet or surpass established response time targets for customer inquiries.  

Requirements:

• Communication Skills: Advanced proficiency in verbal and written communication, with a strong ability to convey information clearly and effectively. 
• Problem-Solving Skills: Demonstrated experience in identifying issues and developing effective solutions. 
• Technical Proficiency: Basic to intermediate proficiency in using CRM systems and other relevant software tools. 
• Customer-Focused: Strong customer service orientation with a genuine desire to help and resolve issues. 
• Team Player: Ability to work collaboratively within a team environment. 
• Education: High school diploma or equivalent required; associate or bachelor's degree in a related field preferred. 

Your Wellbeing is Our Priority

In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.  

• Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs 
• Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy 
• Develop your career: whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals 
• Be at the forefront: stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts! 

Check out our Amsterdam Campus here.

About Pvh:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.