Customer Support Senior Financial Analyst

Customer Support Senior Financial Analyst

Description -

Join the CS Finance Team

Are you curious about how finance powers the business? The Customer Support Finance team within Field and Channel is looking for new talent to join our journey.

• Here’s what you’ll gain:
• Deep business insight – Learn how labor costs shape decisions and how we measure profitability.
• Analytical edge – Drive cost efficiency, turning data into actionable strategies.
• Real business impact – Partner with operations to ensure resources are used smartly and effectively.

Job Summary
• This role is responsible for providing support to the Field and Channel Operations team as a finance analyst. The role will oversee labor cost RCOW (salaries RCOW + PO spend CCOW  + NON-TCOW (travel, trainings, etc) perform cost allocations and narrate versus cost projections. The scope of the role expands across Warranty, Managed Services & Lifecycle Services business units.

Responsibilities
• Leads and/or provides expertise to functional project teams and participates in cross-functional initiatives.
• Acts as an expert providing direction and guidance to process improvements and establishing policies.
• Collaborates with business leaders to guide and influence strategic decision-making within a broad scope.
• Performs complex and occasionally highly complex financial analysis for a financial function or business, utilizing strong business understanding to achieve objectives effectively.
• Leads and drives business initiatives, overseeing analysts across multiple sub-functions within finance.
• Forecasts financial results within a broad scope and identifies opportunities for process improvement and policy development, actively engaging in their design and implementation.
• Represents the business unit during cross-regional or cross-functional planning processes.
• Represents the organization to external customers and clients.
• Develops and builds productive internal/external working relationships and provides mentoring and guidance to lower-level employees.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in financial management, internal audit, accounting, or a related field.

Knowledge & Skills
• Automation
• Data Analysis

• Connects the dots
• Drives end to end solutions making owners accountable.Cross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer Centricity

Job -

Finance

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement