Provider Communications Manager

About Us

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.
 

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About The Role

We have a 9-month Fixed-Term opportunity available for a Provider Communications Manager to join our Retention & Engagement team.  

 
This role would suit an experienced communications professional who will design and deliver provider engagement programmes with a strong focus on storytelling and measurable impact. 

In this role, you will champion data-driven strategies to enhance communications, strengthen provider relationships, and build long-term brand affinity – reinforcing our health and wellness promise. 

Key Responsibilities

• Develop and implement strategic communication plans that drive provider engagement and retention.
• Partner with provider-facing teams (partnerships, advocacy, integrity, clinical) to foster positive relationships and improve experience. 
• Ensure clear, consistent messaging across all provider touchpoints. 
• Lead content creation for provider channels – newsletters, websites, events, and education materials. 
• Oversee provider complaints and feedback processes, supporting continuous improvement. 
• Increase internal visibility of provider strategy through targeted communications. 
• Monitor and guide appropriate provider use of Southern Cross branding. 
• Coach teams on effective and consistent communication practices. 

About You

• Proven experience in communications, marketing, or related field.
• Skilled in developing and executing B2B communication strategies. 
• Strong copywriting and content creation expertise. 
• Confident using data and insights to inform strategies. 
• Familiarity with healthcare or medical terminology (advantageous). 
• Proficient in modern communication tools and techniques. 
• Highly organised, detail-focused, and brand-consistent. 
• Understanding of customer loyalty and affinity-building drivers. 
• Comfortable working in Agile and adaptive environments. 

 
Ngākau nui. Āhurutanga. Tikanga.   

Join a proud diverse team, that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us.    

We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance and our employees are encouraged to – and rewarded for – living well.

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish. 

If you share our commitment and passion, then apply now!