Data Center Technician

The Data Center Technician assists in the daily operations of FERC's data center and communication closets, ensuring efficient and reliable system functioning. This role involves supporting data center operations as part of a small team while collaborating with other teams, maintaining high IT system availability and performance, and ensuring compliance with industry standards and regulations. Over time, this role will expand into infrastructure system administration, supporting servers (Windows and RHEL), VMware virtualization, Storage Area Network (SAN), Data Recovery, and more.

• Assist with data center operations, including technical operations, facility management, and security compliance.  
• Help with system installations, upgrades, repairs, maintenance, and equipment excessing.
• Develop and follow data center processes and procedures.
• Monitor environmental parameters (temperature, humidity, etc.) and ensure they are within specified limits.
• Support disaster recovery (DR) and business continuity procedures, including participating in DR exercises.
• Oversee communication closets within FERC HQ, ensuring proper maintenance and security.
• Create and maintain an asset inventory for all locations and consumables.
• Ensure all documentation related to data center operations are up to date.
• Monitor SolarWinds alerts and take corrective actions as needed.
• Travel to remote sites as required to support operations.
• Assist with the installation and relocation of equipment during core and non-core business hours.
• Expand into infrastructure system administration, including supporting servers (Windows and RHEL), VMware virtualization, Storage Area Networking (SAN), Data Recovery, and other systems.
• This role is on-site five (5) days a week at FERC headquarters in Washington, DC.

Minimum Qualifications

• Bachelor’s Degree in related field or equivalent relevant experience.
• 5-10 years overall related experience in planning, developing, documenting, and executing a configuration management and change control program; with 4 years of experience in configuration identification, including establishing Security, Functional, Allocated, and Product Baselines; Configuration Control; Configuration Status Accounting; and Physical Configuration Audits; evaluating drawings, manuals, and training documentation.
• Basic knowledge of data center operations, systems development, data management, and network administration.

Other Job Specific Skills

• Good communication and problem-solving skills.
• Strong organizational abilities.
• Experience using ServiceNow or similar IT service management tools.
• Analyzing data center performance.
• Following and executing data center strategies.
• Assisting in the design and implementation of data center systems.
• Supporting data center operations.
• Ensuring compliance with data center standards and regulations. 

Qualifications

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

Eeo Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.